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I can’t get into the app or bookstore. My email comes up but…

Customer Question
I can’t get into...

I can’t get into the app or bookstore. My email comes up but when I put my password ***** nothing happens. The pop up is new. I haven’t been able to get in since it has changed

Technician's Assistant: When did you last change your password ***** Apple ID?

Haven’t changed for a long while

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. Don’t know how to

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

I don’t think so

Submitted: 6 months ago.Category: Mac
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Answered in 6 minutes by:
1/4/2018
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Mac Question
Customer reply replied 6 months ago
For about 1 month. It’s also around the time I changed to nbn, if that has anything to do with it
Customer reply replied 6 months ago
Sorry can’t afford it
Customer reply replied 6 months ago
Is that the best I can do?
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 6 months ago

Is this happening on your phone?

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