Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

The apple id and password I use on my iPhone and IMac will…

Customer Question
The apple id and...

The apple id and password ***** use on my iPhone and IMac will not work on my IPad all of a sudden. I can't get pass the activation lock on the IPad using the apple id and password ***** I use on my IPHONE and IMac. Please help I plugged my iPad into my IMac but I'm not that smart about all this stuff. Can you hlep

Technician's Assistant: When did you last change your password ***** Apple ID?

A month or so on my iPhone.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No i didn't know that was out there

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I'm kind of old and not too good at this. Just want my IPad to work thank you

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
1/4/2018
Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,705
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago

First, let’s attempt resolving this issue with your Apple device by trying a hard reset, then proceed from there if that does not resolve the problem:

Disconnect the device from it's cord, if plugged in.

iPhone 7: press and hold the power button and the volume down button simultaneously for about 10 seconds, or until you see an Apple logo.

iPhone 6S and older, iPad, or iPod touch: Press and hold your Sleep/Wake button (on the top right) and Home button (on the front) simultaneously for about 10 seconds, or until you see an Apple logo.

When the Apple logo appears, release both buttons.

Now try using your ID and password ***** get past the activation lock.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,705
3,705 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,705 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My iPad just died, saying activation required, due to trying
my iPad just died, saying activation required, due to trying to link iPhone … read more
John Castle
John Castle
BSC in Computing Network Management and Design
203 satisfied customers
It says I usedfind my iPhone to link to apple I'd and it
It says I usedfind my iPhone to link to apple I'd and it won't let me in. … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Purchase a IPad mini from pawn shop and they forgot to
Hey i purchase a IPad mini from pawn shop and they forgot to remove find my iPhone before how do i get pass it … read more
projectx2501-PHD-DBA
projectx2501-PHD-DBA
18 satisfied customers
I have a whole lot of Apple ID's with different passwords
I have a whole lot of Apple ID's with different passwords and I don't know any of them so I'm lock out of my iPad can you help? … read more
John Castle
John Castle
BSC in Computing Network Management and Design
203 satisfied customers
I have lost my iPad and can't get in and don't know the
I have lost my iPad and can't get in and don't know the password ***** apple id … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Unlock mini I pad. Unlock mini pad please help. I have a I
Unlock mini I pad JA: When did you last change your password ***** Apple ID? Customer: Unlock mini pad please help JA: Did you try resetting through Apple's online account reset tool? Customer: I have… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
My wife recently passed away. She had put a passcode in her
My wife recently passed away. She had put a passcode in her iPad which I do not know. Is there any way you can help me unlock her I pad … read more
Cris
Cris
62 satisfied customers
All of a sudden I have an Apple Activation lock screen that
all of a sudden I have an Apple Activation lock screen that requires my apple ID and password. well I can't remember my password ***** everything I've tried isn't working. How can I by pass this in or… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I have 2 iPads. typing on the one that is working for now.
I have 2 iPads. Ian typing on the one that is working for now. The othe won't let me in because the pass word I wrote no longer works since the iPad updated.i record all my pass words in a notebook bu… read more
Justin Johnson
Justin Johnson
Owner
2,419 satisfied customers
I have an iMac which was left on the charger & forgotten
I have an iMac which was left on the charger & forgotten about for some days. When I turned it on again it came up with 'Activation Lock' and every ID & password ***** have listed does not work. Don't… read more
Justin Johnson
Justin Johnson
Owner
2,419 satisfied customers
I have an old iphone 3 which I was checking for photos Now
Hi, I have an old iphone 3 which I was checking for photos Now my Iphone 6 and Ipad are demanding an Apple ID sign in - but with no place to type it. then they ship me a number to follow it with....Th… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
3,705 satisfied customers
While using Safari on my ipad mini (3 years old...new to
While using Safari on my ipad mini (3 years old...new to me), it all of the sudden went to a page that said Activation Lock. Unfortunately, I don't know my apple ID, nor password. Tried several and am… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Old ipad has activation lock screen asking for password and
old ipad has activation lock screen asking for password ***** apple id used to set up the device. we don't remember the pasword no longer use the email account linked to that apple ID so can't reset t… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
All of a sudden on my screen popped up a page marked
all of a sudden on my screen popped up a page marked Activation Lock. Wanted my Apple ID & password ***** I can't get it to work … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My iPad has died. A genius at the Cambridge Apple store said
My iPad has died. A genius at the Cambridge Apple store said they can replace the dysfunctional unit for a fee but as I do not know my Apple id or password ***** said I have to get applecare to lift t… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I bought a refurbished Apple iPad in 2013. I was using my
I bought a refurbished Apple iPad in 2013. I was using my iPad when all of a sudden the screen went black and then the Apple logo appeared. A message that my iPad needed to be activated appeared next.… read more
Mr.Med
Mr.Med
1,223 satisfied customers
Both my ipad and iphone display the incorrect Apple id.
Both my ipad and iphone display the incorrect Apple id. Pretty annoying because every time I go to type an email a little box pops up stating: Apple ID verification Enter the password ***** (incorrect… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I tried to change the ID on my old iPad so I could give it
I tried to change the ID on my old iPad so I could give it to my wife. The only thing I accomplished was to wipe out my Apple ID. After that, my Apple ID, my email addresses and passwords did not work… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x