Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Tried to update to high Sierra,now iMac won’ti Start up at…

Customer Question
Tried to update to...

Tried to update to high Sierra,now iMac won’ti Start up at all!

Technician's Assistant: How long has this been going on with your iMac? What have you tried so far?

Tried to update OS to High Sierra, now iMac won’t start at all!

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just get grey screen with a circle with diagonal through it, then much later, a MAC symbol which won’t do anything!!

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
1/4/2018
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,631
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

Do you know which version of OS X you were running previously?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,631 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I kept getting Kernel panics on my mid-2011 imac in High
I kept getting Kernel panics on my mid-2011 imac in High Sierra. The extended mac diagnostic reported "4MEM/9/40000000:0x8839f218", so I suppose one of the 4 RAM modules is failing -- not sure how to … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
I have a MacBook running on OSX 10.9.5. I would like to
I have a MacBook running on OSX 10.9.5. I would like to upgrade to the newest possible version. Updates were handled through my school. I just retired and do not have access to that server. I need to … read more
John Holland
John Holland
Bachelor\u0027s Degree
20 satisfied customers
Pearl. Arrioja From from New Rochelle, NY. Got an old but
This is Jose Enrique Arrioja From from New Rochelle, NY … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Just installed new iTunes update on an iMac running High
Just installed new iTunes update on an iMac running High Sierra. I now have no display. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Stupid IMAC cant open teh generic apple mail I ahve
stupid IMAC cant open teh generic apple mail I ahve restarted many times and sent reports to apple many tiems … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I purchased a used MacBook Air through a company that
I purchased a used MacBook Air through a company that refurbishes Apple computers. I'm,received a message asking if I wanted t wanted to update the operating system. I downloaded an update to the iOS … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I spent the day upgrading my operating system -- from
I spent the day upgrading my operating system -- from Yosemite to High Sierra -- and now when I get the the opening screen, I cannot get it to open up. Please help! Thank you, Adele … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
G'day - can you explain please how I upgrade to at least OS
G'day - can you explain please how I upgrade to at least OS x 10.10.5 when Im currently running 10.8.5 (yes don't laugh). Any help would be appreciated. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
Tried to update my Mac to Sierra it said can't install now
Tried to update my Mac to Sierra it said can't install now the computer won't reboot . Said to hold the D key ?? Anything else I can do to reboot… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Do i get an answer, or a fix? Mac latest. Was doing latest
Do i get an answer, or a fix? JA: What kind of Apple device do you have? What Operating System (OS) are you running? Customer: Mac latest JA: How long has this been going on with your Mac? What have y… read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I was downloading the latest high sierra on my macbook pro
I was downloading the latest high sierra on my macbook pro and after it restarted, the screen went gray with a circle with a diagonal line. I've tried restarting but it keeps going to the gray screen … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I installed Sierra. The MacBook was supposed to restart. The
I installed Sierra. The MacBook was supposed to restart. The screen is grey there is a circle With a diagonal line in the middle of the screen. Intermittently the apple logo flashes ver quickly in the… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
ON my iMac, Safari suddenly will not start up. Last night I
ON my iMac, Safari suddenly will not start up. Last night I tried to install the latest Mac OS and the progress bar would not complete moving to the right so finally I stopped and rebooted. That is pr… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an IMac with 10.7.5 OS X. My iphone won't connect to
Hi. I have an IMac with 10.7.5 OS X. My iphone won't connect to Itunes when I plug it into computer......the message says "Itunes can't connect to this iphone. Could not send a message to the device."… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I bought a 2009 imac and went through the process of
I bought a 2009 imac and went through the process of installing el capitan which worked great. I'm new to Mac by the way.......I then was told that it was no longer supported by apple, so I then went … read more
Mike
Mike
Mac Medic
8,567 satisfied customers
IMac 2009 downloaded Mac OS Sierra .. reboot to blank screen
iMac 2009 downloaded Mac OS Sierra .. reboot to blank white screen and no chime. Multiple attempts to reboot yield the same results … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Grey screen circle with line through it.. It was just
In gonna try first aid..I had my computer in to get fixed with new hard drive..worked for week and son gave it back and now it wont boot … read more
Bruce Wilner
Bruce Wilner
Master of Engineering
30 satisfied customers
Grey screen has circle with line through it now just grey
Grey screen has circle with line through it now just grey screen … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x