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Icant get the imessage password window to go away. when i…

Customer Question
Icant get the imessage...

Icant get the imessage password ***** to go away. when i hit cancel it pops right back up

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Os x 10.9.5

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

Just the last day. ive tried to restart it.its asking me to put in a password ***** log in to an account that isnt mine

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

It pops up in the middle of the screen

Submitted: 7 months ago.Category: Mac
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Answered in 4 hours by:
1/4/2018
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,228
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Customer reply replied 7 months ago
iMessage window won't go away. i just slide it to the corner
Mac Support Specialist: Josh, Mac Support replied 7 months ago

Which device is this happening on?

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Customer reply replied 7 months ago
macbook air
Mac Support Specialist: Josh, Mac Support replied 7 months ago

Do you have the issue if you restart the computer?

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Mac Support Specialist: Josh, Mac Support replied 7 months ago

You said that it asks you to sign into an account that is not yours -- Did you buy the computer used?

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Customer reply replied 7 months ago
no bought it new. its asking for a password ***** my wifes old email
Mac Support Specialist: Josh, Mac Support replied 7 months ago

Unfortunately, it was synced through that email at some point and you will need to enter her password.

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