Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My phone is activation lock. i forget my apple ID 7 password…

Customer Question
my phone is activation lock...
my phone is activation lock . i forget my apple ID 7 password ***** .
so how can i get back on my phone and skip this step ?
Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 minutes by:
1/4/2018
Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,706
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago

You can not skip this step, there is no way around Activation Lock. You must reset your password ***** then use it on the iPhone.

Your Apple ID is normally your email address. You should be able to reset your password ***** a computer using the site: http://iforgot.apple.com/

enter your Apple ID and click Continue.

-Select Email authentication followed by Next.

Check your email and there should be a message from Apple with instructions on how to reset your password.

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

While signed in, it's a good idea to verify that all other details are current and correct.

Once you have the ID and password, restart your Apple device and sign in.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Mac Question
Customer reply replied 7 months ago
i also didn't know the person name too my friends already pass away so i didn't know anything yet .. can u tell me any other that might e help iout
Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago

Is this not your Apple ID and password ***** the iPhone is locked with?

Ask Your Own Mac Question
Customer reply replied 7 months ago
Yeah
Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago

You are dealing with a feature called "Activation Lock". This is a high security feature and there is no way as an end user to bypass it. So, you will have to reset your the password ***** order to gain access.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,706
3,706 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,706 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Activation lock. The last time it had this same issue about
the last time it had this same issue about a year ago … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
Locked out. This morning. Is there something easier that
locked out. JA: When were you last able to use your phone? Customer: This morning JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Smartphone Expert can walk you throu… read more
VAMSI GOWDA
VAMSI GOWDA
b.tech
1 satisfied customers
It is activation lock and get it out. An ipad. I don't
It is activation lock and get it out. An ipad JA: When did you last change your password ***** Apple ID? Customer: I don't recall it has been a while JA: Did you try resetting through Apple's online a… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
It's locked and I don't remember my original iCloud password
It's locked and I don't remember my original iCloud password ***** if I even have the icoiud email right … read more
Micky
Micky
Lead Systems Administrator
High School or GED
103 satisfied customers
Ineed to getmy ipad passwordbecause it is activation locked.
Ineed to getmy ipad passwordbecause it is activation locked. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My iPhone 7 is iCloud locked. I bought it offline. How? How
My iPhone 7 is iCloud locked. JA: When did you last change your password ***** Apple ID? Customer: I bought it offline. JA: Did you try resetting through Apple's online account reset tool? Customer: H… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
3,706 satisfied customers
I forget my icloud password, so I reset the iPhone I didn't
I forget my icloud password, so I reset the iPhone I didn't know that it would lock me out so now my phone is like a new phone but I can't get in it … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My I-Pad says it needs to be activated and the ID and pass
My I-Pad says it needs to be activated and the ID and pass code don't work … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Have not used it for some time unable to access, Six seven
Yes will not take any of the information I have tried … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I just received an Apple Pro and I did some wrong when
I just received an Apple Pro and I did some wrong when trying activate the I Pad. Now the only thing that happens when I turn the Pad on is it states that I should try again in 5 minutes … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My phone has gone on to Activation Lock for no reason had my
My phone has gone on to Activation Lock for no reason had my 4s since new my name is***** phone number is ***** it won't except my passwords hope you can help I am sending this on my l pad my email***… read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I cannot activate my i pad and I am 88 years old. Just this
I cannot activate my i pad and I am 88 years old JA: When did you last change your password ***** Apple ID? Customer: just this morning JA: Did you try resetting through Apple's online account reset t… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My I pad needs to be reactivated it says someone tried to
My I pad needs to be reactivated it says someone tried to use find my I phone … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
The iPad is saying activation lock it gives some of the
The iPad is saying activation lock it gives some of the Apple ID but the password ***** used isn't working … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I am locked out of my iPad. Lost my password for Apple ID.
I am locked out of my iPad. Lost my password ***** Apple ID***@******.*** … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have an iphone 4, that is locked out!, please help me get
i have an iphone 4, that is locked out!, please help me get it working again! … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My cell phone is not activated because the server cannot be
my cell phone is not activated because the server cannot be reached … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I forgot my pass worfd. Wat. On my desk top ichanged the
yes on my desk top ichanged the pass word but it didnt work for the ipad … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x