Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My I phone 4s has locked me out I can't remember passwords…

Customer Question
Hi my I phone 4s...
Hi my I phone 4s has locked me out I can't remember passwords set up in 2011 I have a new SIM can you help me get my phone up and running please
Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
1/4/2018
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,186
Experience: Over 10 yrs of electronics support and software development.
Verified

Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

  • Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.
  • I will keep helping you until you're satisfied, please ask as many follow up questions as you need by replying below.
Ask Your Own Mac Question
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

In cases where you have forgotten either your PIN/Password, or Apple ID Password, or it is disabled, the only way back into the iphone is through a reset. This is for security reasons, so no one can ever just "get into" your iPad without your password.

My goal today is to provide you with the best service possible! I sincerely ***** ***** have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

You need to have iTunes installed on a computer to do this, so if you don't have it, click here to get it.

  1. Open the iTunes program on the computer.
  2. Connect your iphone to your computer via the USB cable.
  3. While your device is connected, follow this step:
    • Press and hold both the Home and the Power buttons at the same time. Keep holding them until you see the recovery-mode screen.
  4. When you see the option to 'Restore or Update' pop up in iTunes on your computer, choose Restore.
    iTunes will download software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
  5. Wait for the process to finish. Then you can setup and use your device.
Ask Your Own Mac Question
Customer reply replied 6 months ago
I don't have a computer
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

Do you know anyone that can let you use one for a few minutes? At work, a friends, or a neighbor, etc? This is the only way to do it.

Ask Your Own Mac Question
Customer reply replied 6 months ago
please get in and fix it I need proof that you will fix this if I am to pay you $70 and another $55 how will you send me receipt of service
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

No, please do not request the remote service. This cannot be done that way.

Ask Your Own Mac Question
Customer reply replied 6 months ago
Do you have the phone number of the I phone numbers
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

Like I wrote in the first message to you, the website offers those, that is not me recommending it.

Ask Your Own Mac Question
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

The ONLY way back into the phone, when you do not know the PIN, is to follow those steps I gave you.

Ask Your Own Mac Question
Customer reply replied 6 months ago
Do we have proof your in the I phone 4s number(###) ###-####?
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

Please read my responses, I am NOT in your phone, nor is it even possible. That is why I said do NOT request the remote support, ,please go back and read my last 4 replies to you.

Ask Your Own Mac Question
Customer reply replied 6 months ago
Can you still help us and how much are you charging
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

I have been replying to you, and you have been ignoring my replies... PLEASE GO BACK AND READ MY LAST 5 REPLIES.

Ask Your Own Mac Question
Customer reply replied 6 months ago
What is happening we are worried you don't seem to be doing anything for this $70 payment
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 6 months ago

YOU ARE NOT READING MY REPLIES, PLEASE GO BACK AND READ MY LAST 7 REPLIES.

Ask Your Own Mac Question
Customer reply replied 6 months ago
What about the $70 are you doing anything for this amount
Customer reply replied 6 months ago
Are you there I am worried have given you access to my bank account and you are not doing anything
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,631
Experience: 20+ years in the computer/Mac industry
Verified

Hello, it sounds like there is some confusion here. We, as Experts, can only provide advice and information to help you, as owner of the phone, proceed with your issues. You are paying for our assistance in this way, but it is up to you what you do with the information received.

If you wish to continue, I need to know whether it is the passcode you have forgotten OR the password ***** your Apple ID.

Thanks,
John

Ask Your Own Mac Question
Customer reply replied 6 months ago
I am sorry I didn't see your replies I will need to get a computer can you stay in contact I will be half hour
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

I will provide the instruction for you now if you tell me which you need help with - the passcode OR the password ***** your Apple ID.

Ask Your Own Mac Question
Customer reply replied 6 months ago
Password
Customer reply replied 6 months ago
Why have you charged us before fixing it
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

As I stated previously, I will provide the info and it is up to YOU to use that info to resolve your issue. However, I am not an employee of JustAnswer, have not charged you, and can not address the topic of payment as I can not see your account for security reasons. I only receive a portion as credit when rated by you. You will have to contact JustAnswer directly about the financial agreements you agreed to when you signed up if you have a concern.

In regard to your iPhone issue, you can reset this from the computer once you gain access.

Your Apple ID is normally your email address. You should be able to reset your password ***** a computer using the site: http://iforgot.apple.com/

enter your Apple ID and click Continue.

-Select Email authentication followed by Next.

Check your email and there should be a message from Apple with instructions on how to reset your password.

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

While signed in, it's a good idea to verify that all other details are current and correct.

Once you have the ID and password, restart your Apple device and sign in.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Mac Question
Customer reply replied 6 months ago
Are you still there I will do the I tunes set up but I want to know why you have gaurantee I will try all however I don't understand why I have already been charged $70 and as the website says they will only charge if they fix the problem what should I do about that
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

As I stated, I am not an employee of JustAnswer, have not charged you, and can not address the topic of payment as I can not see your account for security reasons. I only receive a portion as credit when rated by you. You will have to contact JustAnswer directly about the financial agreements you agreed to when you signed up if you have a concern.

Ask Your Own Mac Question
Customer reply replied 6 months ago
Can I ask which buttons are the power and home keys please?
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

The power button is at the top right and the home button is the round one beneath the screen.

Ask Your Own Mac Question
Customer reply replied 6 months ago
Top right is delete key are you talking about the phone?
Customer reply replied 6 months ago
Sorry do you mean power and home button on phone?
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

Let's step back a minute. You asked which buttons are power and home - those buttons are on the iPhone. However, I didn't originally mention them and I think you are looking at directions from a previous expert.

Going off what you told me previously, you need to reset the password ***** your Apple ID - if the phone is asking for both the Apple ID and the password ***** you need to follow my instructions for resetting the password.

Here they are again;

Your Apple ID is normally your email address. You should be able to reset your password ***** a computer using the site: http://iforgot.apple.com/

enter your Apple ID and click Continue.

-Select Email authentication followed by Next.

Check your email and there should be a message from Apple with instructions on how to reset your password.

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

While signed in, it's a good idea to verify that all other details are current and correct.

Once you have the ID and password, restart your iPhone and sign in.

Ask Your Own Mac Question
Customer reply replied 6 months ago
The owner of this has disabilities and cannot remember his security answers there are two that are 11 years old and he cannot go back that far I,m trying everything I have gone through the apple id I,v tried everything
Customer reply replied 6 months ago
We know the apple id
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

If you can’t successfully reset the password ***** the self serve features, you will need special assistance. In this case, you will have to make use of the Express Lane customer service feature to request investigation of the inaccessible account:

https://getsupport.apple.com

Choose the correct category (Apple ID) and issue as prompted by the service above and work your way through the prompts to describe the issue in complete detail. They will require some kind of proof that the account belongs to the owner in question before they will reset the password.

John

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,631
3,631 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,631 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My dad gave my son his iPhone 4s for something to play with
my dad gave my son his iPhone 4s for something to play with on the wifi but its locked with his email and he has no clue what the address or password ***** … read more
AnswersByEric
AnswersByEric
Computer Support Specialist
5,186 satisfied customers
It says locked Sim And when it goes to password I don't ever
It says locked Sim And when it goes to password ***** don't ever remember putting one in … read more
Jon
Jon
Bachelors Degree
700 satisfied customers
Just unlocked a iphone from tbay tel got a new provider
hi there just unlocked a iphone from tbay tel got a new provider tried to put new sim card in and I forgot my apple id password ***** out … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have just upgraded my iPhone 4S 16gb to an iPhone 4S 64gb. Both
I have just upgraded my iPhone 4S 16gb to an iPhone 4S 64gb. Both phones are synched and backed up to iTunes. The sim card has been transferred to the 64Gb iPhone. Is there any way I can use the origi… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
MY DAUGHTER PUT ICLOUD /FIND ON HER IPHONE 4S SHE HAS NOW
MY DAUGHTER PUT ICLOUD /FIND ON HER IPHONE 4S SHE HAS NOW CHANGED NETWORK AND WHEN I PUT SIM IN AND TRY TO ACTIVATE PHONE IT ASKS FOR HER ICLOUD ID AND PASSWORD OF COURSE ONLY BEING 12 SHE CANNOT REME… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
i have locked my sim on my iphone 4s, i can receive and send
i have locked my sim on my iphone 4s, i can receive and send texts and calls to people with iphones but not any other phones. please help.… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
How do I undo a 6.0 upgrade to an iphone 4s sprint. I cant
How do I undo a 6.0 upgrade to an iphone 4s sprint. I cant seem to get it to work. I have downloaded the 5.1.1 and I have .ipsw on the firmware. I put the phone onto itunes and do the recovery mode. S… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Hi, I have just recently bought an Iphone 4 on Kijiji.ca
Hi, I have just recently bought an Iphone 4 on Kijiji.ca and was told that the Iphone was locked to the TELUS carrier. I have 2 questions: 1 - When I put in a TELUS simcard to activate the phone, it w… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Ive just purchased a 4S for my wife. We are with Telstra
I've just purchased a 4S for my wife. We are with Telstra however, upon inserting her SIM card (3G) I keep getting the message ''only compatible SIM cards from a supported carrier may be used to activ… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have i phone 4 and now have the 4 s The new i phone wont recognise the sim card. I
I have i phone 4 and now have the 4 s The new i phone won't recognise the sim card. I can only get as far as wi fi then nothing Leila… read more
Danh
Danh
Bachelor\u0027s Degree
949 satisfied customers
moving from 3gs to 4s problems:synced 3gs to itunes-not sure
moving from 3gs to 4s problems:synced 3gs to itunes-not sure what happened next but 4s now has contents of 3gs loaded but is not activated-3gs still works ie can make outgoing calls. Can I clear 4s an… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have recently lost my iphone 4s in Singapore on holiday
Hi I have recently lost my iphone 4s in Singapore on holiday and have already cancelled the sim with 3 my service provider. I have a couple of questions please. Can you trace the phone with the IMEI/I… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Hello, My father-in-law has iPhone 2G, and he recently bought
Hello, My father-in-law has iPhone 2G, and he recently bought iPhone 4S. I backed up his iPhone 2G using iTunes and tried to restore it to the new one, and it didn't completely work - everything was r… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
my son lost his iPhone 3Gs. it was on its last leg. he did
my son lost his iPhone 3Gs. it was on its last leg. he did not have the find my iPhone app. He has tried calling it but knows the battery is dead. What should he do to protect himself?… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
My I phone 4S Sim Card is locked and I do not have a code to
My I phone 4S Sim Card is locked and I do not have a code to unlocked...this has happen once before and the verizon store took the card out and unlocked the phone with a code the tech gave them. I had… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
Hi! Im having a minor dilemma which Im hoping you can
Hi! I'm having a minor dilemma which I'm hoping you can help me with. This summer I purchased an iPhone 3GS for my wife as a birthday present. The problem I had was she always wanted an iPhone but at … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
i just received my new iphone 4S,i have stuffed up in setting
i just received my new iphone 4S,i have stuffed up in setting it up.I was putting my sim card into the phone but forgot to insert it in the track that it sits in and now my sim card is stuck in the ph… read more
Michael L Top Notch Computer Expert
Michael L Top Notch Computer Expert
Maintenance Specialist/Tech III
High School or GED
1,704 satisfied customers
I bought an Iphone today, When I go into contacts (they transferred
I bought an Iphone today, When I go into contacts (they transferred me to the iphone sim) it is saying no service, I dont think they activated the sim??? can you help… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x