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I need a new apple pass word. Someone messed with my I pad
Someone messed with my I pad and changed my pass word and I did not know it she was mad at me I have been trying for over 2 months … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
I need to recover my Apple ID. They said that M\my apple ID
They said that M\my apple ID would be ready today. It was about 2 weeks ago. Actually I changed my Apple ID about a couple of years ago but it didn't work. Then I tried again a couple of weeks ago with a change of password ***** then I tried to change the password ***** that and that worked about 5 days ago. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
267 satisfied customers
The Power went out. My computer reverted to an old verizon
The Power went out. My computer reverted to an old verizon pass word which I do not remember … read more
Mirza Vaseem
Mirza Vaseem
Bachelor's Degree
1 satisfied customers
I have an iPhone 6 which I erased and passed to my brother
I have an iPhone 6 which I erased and passed to my brother as I have an iPhone 7. He is having a problem activating it. I took it back from him to assist but I'm now getting a message that the Apple I… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,585 satisfied customers
My son gave me his iphone6. We do not know the pass code. We
My son gave me his iphone6. We do not know the pass code. We do not have a receipt. At the Apple store they put in a request to clear access. Apple text to my wife phone that "Your Apple ID is now rea… read more
Jon
Jon
Bachelors Degree
790 satisfied customers
I've been waiting to get my new Apple ID to be able to start
I've been waiting to get my new Apple ID to be able to start a new phone for a week any idea how long I have to wait? My Apple ID verification number is ***** … read more
Justin Johnson
Justin Johnson
Mac Genius
3,094 satisfied customers
My IPad has been locked up and I can't remember my password.
My IPad has been locked up and I can't remember my password. Help! … read more
Eric Ewing
Eric Ewing
University IT Manager
203 satisfied customers
My case number is 100510149668 and I'm waiting for a
My case number ***** ***** and I'm waiting for a recovery on my Apple password ***** ID I've been waiting 3 days and I really would like to get my Apple ID and password ***** care of as I'm trying to … read more
Don Williams
Don Williams
BS
15 satisfied customers
Need help with password. Can you talk me thru this? Not Mac
Need help with password JA: When did you last change your password ***** Apple ID? Customer: Can you talk me thru this? JA: Did you try resetting through Apple's online account reset tool? Customer: Y… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,585 satisfied customers
I purchased office365 last week. my Apple iPad, iPhone and
I purchased office365 last week. my Apple iPad, iPhone and iMac are all screwed up I have been working on these problems for over 3 hours. I keep getting messages to enter a password. i have had to ch… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have been trying to help a friend who is 89 years old
I have been trying to help a friend who is 89 years old unlock his iPad for over a week. He cannot remember his password, answers to his Security questions and is no longer able to access the email he… read more
David L.
David L.
Bachelor's Degree
6 satisfied customers
I ,t know.I can not access it.I had my pass word written
I don,t know.I can not access it.I had my pass word written down but when I try to use it,it is not working.They will not let me in. … read more
Justin Johnson
Justin Johnson
Mac Genius
3,094 satisfied customers
Need to find pass word for my system, for new phone set--up
need to find pass word for my system, for new phone set--up Chuck … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I'm just trying to recover my password. Here is the problem.
Here is the problem. I am charged .99 a month for extra ICloud storage. In Maybe Nov or Dec my expiration date expired. I had to give née expiration date or maybe lose my photos. What I thought was my password *****'t work. I tried to change my password ***** as I went thru the steps, apple would send me a verification code to use. I'd put it in immediately and would get a message saying the code was invalid. This happened over and over with the code being called invalid each time. I took the phone to my daughter and she somehow got the new expiration date of the credit card in. But I still didn't have a new password. But that was ok because I never buy anything from apple and it wouldn't be a problem til the new credit card was ready to expire, which wouldn't be for years. Then, wouldn't you know it, I was in the hospital and the new card came up missing. I had to cancel the card, which I'd had for years, and get a new #. Well, that started the entire process all over again. With apple telling me the verification code they had just given me was invalid. Repeatedly. So I've been waiting 2 weeks for this message to begin recovery. And this is where I am. … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
We are trying to recover my husbands account and Apple sent
We are trying to recover my husbands account and Apple sent me the new verification code. It went in fine but when asked for his birthday I put it in and would not accept. … read more
Justin Johnson
Justin Johnson
Mac Genius
3,094 satisfied customers
Just. My I tunes account has been locked. I recently sold my
Hi just Mike. My I tunes account has been locked. I recently sold my business and they blocked my old email address.***@******.***. And I have forgotten my pass word. Because I have tried several pass… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,585 satisfied customers
My mother has locked herself out of her account her password
My mother has locked herself out of her account her password ***** email account her iCloud everything … read more
Justin Johnson
Justin Johnson
Mac Genius
3,094 satisfied customers
I have been dealing with my I-phone being hacked for the
Hi Mike. I have been dealing with my I-phone being hacked for the past three days. I was in the Apple Store on Tuesday and we finally ended up calling tech support and I was bumped up three levels to … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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