Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Activation Lock Please help Thanks. About 5 minit ago. I…

Customer Question
Activation Lock Please help...

Activation Lock Please help ***** ***** Thanks

Technician's Assistant: When did you last change your password ***** Apple ID?

About 5 minit ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes i did

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have a ipad

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 7 minutes by:
1/3/2018
Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,705
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 7 months ago

It sounds like you're trying to get past Activation Lock and you tried resetting your password ***** your Apple ID. Were you able to successfully reset the password?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,705 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Have forgotten my apple password. About 10 months ago. No
Hi have forgotten my apple password JA: When did you last change your password ***** Apple ID? Customer: About 10 months ago JA: Did you try resetting through Apple's online account reset tool? Custom… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
My ipad is on activation lock asking for my apple id and
my ipad is on activation lock asking for my apple id and password ***** when i enter them it wont activate … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
Cannot activate my ipad. Cannot get past lock. Not sure. On
Cannot activate my ipad. Cannot get past lock. JA: When did you last change your password ***** Apple ID? Customer: Not sure. On my ipad many months ago. JA: Did you try resetting through Apple's onli… read more
John Castle
John Castle
BSC in Computing Network Management and Design
193 satisfied customers
It locked up. I need to activate it, but it's been years
It locked up. I need to activate it, but it's been years since I first did it and can't remember, or find, my account or password. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Need help closing activation lock on original iPad I have
Need help closing activation lock on original iPad I have had for years … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
My iPad is locked and won't accept my password. Just now.
My iPad is locked and won't accept my password. JA: When did you last change your password ***** Apple ID? Customer: Just now. Reset it on my iPhone JA: Did you try resetting through Apple's online ac… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My ipad has an activation lock on it and I'm not sure I have
My ipad has an activation lock on it and I'm not sure I have the correct password. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
My iPad just locked me out for no reason. It says Activation
My iPad just locked me out for no reason. It says Activation Lock. I cannot do anything to it. It says my account is locked. Because I entered the wrong password ***** many times. Can you help me rese… read more
Mike Taylor
Mike Taylor
44 satisfied customers
My wife has her iPad 2 locked in activation lock and she
My wife has her iPad 2 locked in activation lock and she can't find her Apple ID or password. Her name is ***** ***** and I am her husband Roy can you help … read more
Justin Johnson
Justin Johnson
Owner
2,397 satisfied customers
Activation lock is on. I don't know I tried a few days ago
I don't know I tried a few days ago but it didn't work … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am trying to get through an activation lock but can't
I am trying to get through an activation lock but can't remember my password for setting up my icloud.com … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
Out of nowhere suddenly my iPad tells me activation is
Out of nowhere suddenly my iPad tells me activation is required. Haven't used my password ***** 4 years & can't remember it. Don''t know what to do! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an IPad which I was working on a few hours ago. I
i have an IPad which I was working on a few hours ago. I tried to us it now and it was me to activate it with my password ***** I cannot remember my password. PLEASE HELP!!!! … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
Activation lock is on and I cannot remember apple or icloud
Activation lock is on and I cannot remember apple or icloud password … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
I need help getting my ipad on again, there is an activation
i need help getting my ipad on again, there is an activation lock and i don't remember my apple id and password … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
My ipad has an empty battery picture with a red stripe and
my ipad has an empty battery picture with a red stripe and will not charge … read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
My ipad says to activation lock and I cant remember the
my ipad says to activation lock and I cant remember the password. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
My Ipad #2 model,sort of crashed yesterday and ended up
My Ipad #2 model,sort of crashed yesterday and ended up showing me that the Activation lock was engaged and I tried to follow the instruction with my Apple ID and password ***** nothing worked.Please … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
990 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x