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I have been given a new MacBook Air which does not accept my…

Customer Question
Hi I have been...

Hi I have been given a new MacBook Air which does not accept my previous office Mac apps.

Technician's Assistant: What Operating System (OS) are you running on your Mac?

High Sierra

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

When I go to update spreadsheets a window called welcome to office Mac appears wanting my purchased product key or sign in to existing subscription or try office 365. I bought the Mac office download about 4 years ago and don’t have any data for it now

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

This window appears as soon a so try to open any office app

Submitted: 6 months ago.Category: Mac
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Customer reply replied 6 months ago
Hi anyone there?
Answered in 55 minutes by:
1/4/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Do you have the serial numbers from the original box?

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Mike, Mac Medic
Category: Mac
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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