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Unable to access I-phone following upgrade. 2 years

Customer Question
Unable to access I-phone...

Unable to access I-phone following upgrade

Technician's Assistant: When did you last change your password ***** Apple ID?

2 years

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 6 months ago.Category: Mac
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Answered in 8 minutes by:
1/3/2018
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,633
Experience: 20+ years in the computer/Mac industry
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Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

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Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

What is the iPhone doing or asking for currently?

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