Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I get the message that my Apple ID has been disabled. IPhone…

Customer Question
I get the message...

I get the message that my Apple ID has been disabled.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

iPhone and ipad

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

A couple of months. This is the third time this has happened and I left it alone but now I need more storage and I can't get storage until I get the matter taken care of. Very frustrating that this keeps happening ive tried resetting my password ***** that didn't help.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

That's it.

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
1/3/2018
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,637
Experience: 20+ years in the computer/Mac industry
Verified

Hello! My name is***** will work diligently to provide accurate advice and information. Please give me a minute to read over your submission...

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

It will likely be easiest to update your CC info from the computer.

You can do so by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

Once signed in, scroll down to "Payment & shipping" and click "Edit" at the right side of the screen.

Once completed, you should be good to go!

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Mac Question
Mac Support Specialist: John T. F., Apple Consultant replied 6 months ago

Apologies, I typed the wrong answer in the wrong window. For you:

Your Apple ID is normally your email address. You should be able to reset your password ***** a computer using the site: http://iforgot.apple.com/

enter your Apple ID and click Continue.

-Select Email authentication followed by Next.

Check your email and there should be a message from Apple with instructions on how to reset your password.

If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

Once you have the ID and password, restart your Apple device and sign in.

If you still have concerns, don’t negatively rate my answer, just reply back and let me know. I'll be happy to advise you further. When finished, please give a positive rating so I can be credited for my assistance. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,

John

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John T. F. Your Own Question
John T. F.
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,637
3,637 Satisfied Customers
Experience: 20+ years in the computer/Mac industry

John T. F. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

3,637 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Something happened with my Apple ID and I keep getting a
Something happened with my Apple ID and I keep getting a message that it has been disabled … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My apple ID is disabled. Ipad and mini ipad..running
I have changed my password ***** times and nothing happened … read more
Jeff Ray
Jeff Ray
Graduate of B.S. Computer Science
5 satisfied customers
My Apple ID has been disabled and I was advised to get tech
My Apple ID has been disabled and I was advised to get tech support … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My ipad went into an activation lock and i don't remember my
My ipad went into an activation lock and i don't remember my user name of password … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
374 satisfied customers
I forgot my pin to get on my phone and ive tried so many
i forgot my pin to get on my phone and ive tried so many times now it says iphone disabled connect to itunes but it trys to send me a verification number and the phone is disabled … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My Apple ID has been disabled. How do I get a new one or
My Apple ID has been disabled. How do I get a new one or enable old one? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Locked out because of too many log ins and it will not
Locked out because of too many log ins and it will not connect to I tunes … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I reset my password on iPad and iPhone. Did not reset on
I reset my password ***** iPad and iPhone . Did not reset on MacBook Air and now I can't get on Macbook … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
When I open my iPad a request appears asking me to enter my
When I open my iPad a request appears asking me to enter my password. The problem is the ID is an old email that no longer exists. How do I change the ID to my current email ID? … read more
Jon
Jon
Bachelors Degree
710 satisfied customers
The apple id and password I use on my iPhone and IMac will
The apple id and password ***** use on my iPhone and IMac will not work on my IPad all of a sudden. I can't get pass the activation lock on the IPad using the apple id and password ***** I use on my I… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
3,637 satisfied customers
Actualy - it's my iTunes account. Get a msg that my Apple ID
Actualy - it's my iTunes account. Get a msg that my Apple ID had been disabled.... help! … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My Apple ID has been disabled because I cancelled the charge
My Apple ID has been disabled because I cancelled the charge card that was associated with account … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
It started when I gat a notice that my Apple ID was being
it started when I gat a notice that my Apple ID was being disabled. 'apple was charging me 12 a month for showtime. I didn't ask too it nor did I want tilt, that is when the Apple ID was disabledl … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Old ipad has activation lock screen asking for password and
old ipad has activation lock screen asking for password ***** apple id used to set up the device. we don't remember the pasword no longer use the email account linked to that apple ID so can't reset t… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
IPad has never been hooked up to computer and never had a
iPad has never been hooked up to computer and never had a passcode. It is my mom's and it is asking her to 'enter passcode' she does have an iCloud email and an Apple ID. She can't get in. Please help… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an iPhone and also an ipad .. My son got an ipad for
I have an iPhone and also an ipad .. My son got an ipad for Xmas and I got him onto my apple I'd the same as mine .Unfortunately when he went to stay with his mum my ex she was able to see messages th… read more
Cris
Cris
60 satisfied customers
I changed my Apple ID on the iCloud. Can you tell me what I
I changed my Apple ID on the iCloud. Can you tell me what I must do to change my Apple ID on my iPhone and iPad? Tank you very much for your help. XXXX XXXXX***@******.***… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
When I try to buy an app on my iPhone or purchase a song on
When I try to buy an app on my iPhone or purchase a song on my computer with iTunes, I receive the message "Apple ID Disabled". I have emailed 2 support people and taken my computer, iPhone and iPad i… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x