Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I cannot access my 2017 quicken. I talked with someone on…

Customer Question
I cannot access my...

I cannot access my 2017 quicken. I talked with someone on the phone, she deleted the file and I am now unable to log on. Please tell me how to reinstall. I do not want to buy 2018n version

Technician's Assistant: When did you last change your password ***** Apple ID?

I have never changed it.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 hours by:
1/4/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Who did you speak to online last?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I cannot access my aol email account. I am not logged on to
I am on my daughter's aol account and her imail keeps coming up I talked with an aol person and she was of no help… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
My daughter Yasmin Burgess is locked out of her phone she
My daughter Yasmin Burgess is locked out of her phone she cant get in to txt or make calls she needs someone at apple to contact her by phone(###) ###-#### we bought these phones at Sprint but they co… read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
My mother has locked herself out of her account her password
My mother has locked herself out of her account her password ***** email account her iCloud everything … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
There is a security question that is being asked of me. I
there is a security question that is being asked of me. I never set this question as my security question. I cannot get in to reset my questions. What can I do? I do believe someone has access to my e… read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
Can you help me recover deleted text and photos from iphone
Can you help me recover deleted text and photos from iphone 6 … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I was trying to upload from my iPhone to my PC. It asked me
I was trying to upload from my iPhone to my PC. It asked me whether I create a new account or update the existing one. Since the second one was checked by default, I proceeded keeping this. Then it ch… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I upgraded my Mac to Sierra (v. 10.12.6) and now when I try
I upgraded my Mac to Sierra (v. 10.12.6) and now when I try to open Quicken Essentials, I get a message that it won't run on Sierra. The app store has no update. How do I access my data? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I can't get Quicken to load. I am using Parallels 12.2 on
Hi, I can't get Quicken to load. I am using Parallels 12.2 on Mac os 10.12.2. Other apps load ok. It has worked for a few years, but hasn't worked since I last powered down my Mac. I may have shut it … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
Does Just Answer have an ability to deal with problems with
Does Just Answer have an ability to deal with problems with Quicken for Mac, 2016? I'm having an awful time with the jack asses at Quicken.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I cannot be free of my old apple i phone 5!!! I don't know
I think that this morning they were talking of updating … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
i have an issue with my quicken essentials for Mac. - I cant
i have an issue with my quicken essentials for Mac. - I can't open files...it says the file is locked and i checked "get info" and it is not locked.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
How to get a recipe from the web to the allrecipes app?
I have a new iPad and have the allrecipes app. I am trying to use "recipe box" within the app. How do I get a recipe from the web to the box? Or how do I add the recipe directly to the recipe box on t… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
When my daughter set up her new ipod she used a gmail account
When my daughter set up her new ipod she used a gmail account that she hasn't used for many months. Because she can't remember the security question or the password XXXXX can't access her ipod. She se… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I was using my quicken program when the battery died on my laptop. When i try to re
I was using my quicken program when the battery died on my laptop. When i try to reopen the program it says can't load file... It actually says... unable to load file with a Triangle and an exclamatio… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
I just had a crash of my Mac10.5.6 system and had all my files
I just had a crash of my Mac10.5.6 system and had all my files restored through Carbonite . But I can not get my Quicken 2007 files to open and when I contacted Carbonite they referred me to Intuit to… read more
Omer Mushahwar
Omer Mushahwar
Bachelor\u0027s Degree
237 satisfied customers
I have a new IMac computer. When I bought it Apple sold me
I have a new IMac computer. When I bought it Apple sold me Quicken essentials. I have used Quicken Deluxe for years and have probably 300 checToday I talked to someone who also has an IMac and she sai… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
Is there any possibility of recovering deleted (as in Empty
Is there any possibility of recovering deleted (as in Empty Trash) Quicken files.As I was working in Quicken today trying to Set up a New Category and the program wasn't allowing me to do this, I talk… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
I have Quicken 2006 for MAC. Yesterday while trying to go into
I have Quicken 2006 for MAC. Yesterday while trying to go into the Categories for a List of expenses, the program "quits". I cannot get it out of this cycle. I am operating on a MacBook Pro 10.4 syste… read more
Nick M
Nick M
Assistant Technical Specialist
Bachelor\u0027s Degree
40 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x