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My iphone updated and i cant remember my password. About7
my iphone updated and i cant remember my password JA: When did you last change your password ***** Apple ID? Customer: about7 months ago JA: Did you try resetting through Apple's online account reset … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I can't remember my password and I purchased a new phone. My
I can't remember my password ***** I purchased a new phone. My ex boyfriend hacked my email address. So I cant access my iCloud … read more
Jon
Jon
Bachelors Degree
844 satisfied customers
I would like to change my Apple ID. When I bought my Apple I
When I bought my Apple I was previously with Microsoft and my id with them was***@******.*** I was told I had to keep this ID. I went to the Apple shop 3 days ago to order a new iMac and asked them if I can change to***@******.*** and was told to contact you... … read more
Eric Ewing
Eric Ewing
University IT Manager
210 satisfied customers
I had to change my Apple ID, but it didn't change it on
I had to change my Apple ID, but it didn't change it on iTunes or iCloud. How do I change it to the new one? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Is iOS on my iPad actually a Mac product. The iOS is on my
The iOS is on my iPad. It sends updates every now and then … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I am unable to download Apps and have tried changing my
I am unable to download Apps and have tried changing my password ***** nothing seems to help. There may be a problem with my sign-in, as today I also had to change my sign on when I was going thru the… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Keeps telling me to sign into my iTunes account. I do then
Keeps telling me to sign into my iTunes account. I do then it keeps sending me more prompts, I do everything it tells me and then the prompts start all over. Driving me nuts! … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have changed my itunes id and password but the new id
I have changed my itunes id and password ***** the new id refuses to show up when I go to sign in. therefore my password *****'t work. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Wife and i using 1 appleid. need separate appleid's. she
wife and i using 1 appleid. need separate appleid's. she will keep current applied, i will use new applid. DON't want to lose my music, apps, etc. from iTunes when we do this. not complete sure how to… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I had my Apple ID and ICloud on an old email address that no
I had my Apple ID and ICloud on an old email address that no longer exists so I have successfully been able to change my Apple ID to a new email address and a new password ***** the iCloud address is … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My iPad keeps asking for me to "Sign in to Apple Store" for
My iPad keeps asking for me to "Sign in to Apple Store" for my Apple id***@******.*** That is my most recent email address. Recently I changed that address at Apple from***@******.*** Now my iPad can'… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I need to change my iTunes email. Not sure, probably years
I need to change my iTunes email JA: When did you last update iTunes? Customer: Not sure, probably years ago JA: What have you tried so far with your iTunes? Customer: Download games JA: Anything else… read more
Justin Johnson
Justin Johnson
Mac Genius
3,410 satisfied customers
I have two Apple accounts,[email protected] and. Apple always
My name is***** I have two Apple accounts,*****@******.*** and***@******.***. Apple always gets these confused can you delete the***@******.***? Also I have 3 app accounts.***@******.***,***@******.**… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
22,778 satisfied customers
Hi. My mac wont let me change my apple ID. Ive tried signing
Hi. My mac wont let me change my apple ID. I've tried signing out and in again but it says it will delete all my contacts. I've done this on my iphone and ipad and its deleted all my contacts so I onl… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I am a mac user. I cancelled my MobileMe account some time
I am a mac user. I cancelled my MobileMe account some time ago as it was expensive! Now i have purchased an iPhone and wish to fully sync with my macbook however... the system is totally confused! I c… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have an itunes account that recognizes my apple ID and my
I have an itunes account that recognizes my apple ID and my password, but says I need to have credit card info on file. I was unable to enter the credit card info using my iphone. How do I get my cred… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
7,755 satisfied customers
Apple ID not working on my iPhone but works on my computer
My apple id will not work on my iphone but works on my computer, I am not able to download anything onto my phone. How do I fix this? I have changed my password ***** times and it still does not work.… read more
Jason Jones
Jason Jones
AAS Information Technology
11,353 satisfied customers
I just purchased this new Ipod nano, a few hours ago and have
I just purchased this new Ipod nano, a few hours ago and have come home to begin to charge the device and then, hopefully, download a great number of ITunes. I began signing in and because I have had … read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,629 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

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965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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