Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Inreceived a charge on I tunes for $104 that Indid not make.

Customer Question
Inreceived a charge on...

Inreceived a charge on I tunes for $104 that Indid not make

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Who will help me cancel the fraudulent charge

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

I just saw the charge,I am 85 and do not use I tunes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Basically I am surprise that it was forba family membership

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
1/3/2018
Mac Support Specialist: Chris L., Support Specialist replied 6 months ago
Chris L.
Chris L., Support Specialist
Category: Mac
Satisfied Customers: 5,765
Experience: Certified Computer expert with over 10 years experience.
Verified

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you.

Ask Your Own Mac Question
Mac Support Specialist: Chris L., Support Specialist replied 6 months ago

If you just received an email that claims you spent $104 on itunes and you know you did not then it is a scam not from apple just trying to bait you into clicking a link in the email or calling a number to scam you further. There had been a lot of emails like this going around lately. If you do not see the money missing from your bank or credit cards you can just delete the email as it is a scam. Now if you do see the money missing from your bank account You need to go through the instructions on this page:

https://support.apple.com/en-us/HT201382

Make sure you go through all 6 steps on the page I linked you which will resolve the issue. My goal is to give you the best experience possible! I hope I have earned a 5 star rating for providing you a quick answer! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Chris L. Your Own Question
Chris L.
Chris L.
Chris L., Support Specialist
Category: Mac
Satisfied Customers: 5,765
5,765 Satisfied Customers
Experience: Certified Computer expert with over 10 years experience.

Chris L. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I received email stating that I had subscribed to iTunes for
I received email stating that I had subscribed to iTunes for $166.99 for the year singing in to iCloud on an iPadPro and made a purchase via iTunes Store at 07 of July at 2018. Subscription: Apple Mus… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
I was billed 21,99. I was billed 21,97 for guns and roses on
i was billed 21,97 for guns and roses on my i tunes account and never ordered it … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I have received an email with an invoice for a purchase I
I have received an email with an invoice for a purchase I have not done.Trying to cancel I find out my account is locked for security reasons??? … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
On my CC statement I have charges from APL*ITUNES.COM/BILL.
On my CC statement I have charges from APL*ITUNES.COM/BILL. My husband & I are retired over 65, Who is using our CC? … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
Someone charged a 12-inch MacBook to my account. I tried to
someone charged a 12-inch MacBook to my account. I tried to access I tunes to cancel and every time I do McAffee blocks me.The amount is insane $1049.00 for #SPY0LSJ/ HELP … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I am not a tech so months ago when I was trying to get out
I am not a tech so months ago when I was trying to get out of Itunes I must have hit the wrong button and found I had just purchased something from Itunes at $ .99 each month. I let it go as I didn't … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I have been charged for items I did not order or ordered by
I have been charged for items I did not order or ordered by mistake … read more
Donna French
Donna French
Bachelor of Science
54 satisfied customers
I need to report a fraudulent charge. I have an Ipad, but I
I have an Ipad, but I received an email advising my account was used from Valencia, Carabobo , Venezuela … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Cancelled iTunes 11/7/2016. Do not have Netflix but being
cancelled iTunes 11/7/2016. Do not have Netflix but being charged7 … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
I am trying to clear up a locked apple i tunes Case #
I am trying to clear up a locked apple i tunes Case # ***** … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Recieved an email notification of a Pandodra subscription
recieved an email notification of a Pandodra subscription charged to a credit card ending in 6688, possibly thru apple itunes which was unauthorized. If you have record of this transaction, please can… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I received a notice concerning a purchase that had been made
I received a notice concerning a purchase that had been made charged to my account. Date Nov,13,2017. Order IDMTBL7SW4Z Document NO 173157731405. Total amount was $339.98. I did not make this purchase… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
5,765 satisfied customers
I have I tunes but I havn't bought anything.. I got a
Hi I have I tunes but I havn't bought anything. . I got a calculator for on line use of my I pad but it was free. Can you help me understand why I got an I tunes charge on my bank acct for 13.00? Than… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
How can you unlock an iPad after you put the wrong password
How can you unlock an iPad after you put the wrong password ***** 6 times and locks you out? … read more
Jon
Jon
Bachelors Degree
706 satisfied customers
There has been some activity on my iphone that I have not
My name is***** there has been some activity on my iphone that I have not orgered and I don't know how to cancell all of… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
how do I get my money back for products you charged me for?
how do I get my money back for products you charged me for? I have never, read never, used I tunes. It has happened before mos. ago that I never did anything about. 1/03/12 $1.06 also 1/05/12, $3.23, … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Help. I cannot download itunes to mycomputer even after I
Help. I cannot download itunes to mycomputer even after I purchased a basic membership. What are my options?? Second request [email protected]… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
someone just fraudulently use my creditcard/bank account to
someone just fraudulently use my creditcard/bank account to purchase apple itunes how can this be?? I have notified my bank and they are canceling my cc as they were doing this yet another charge came… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x