Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I want to cancel something charged to my acct. I it was

Customer Question
I want to cancel...

I want to cancel something charged to my acct. I it was charged late last night when I was asleep. I can't remember my password. So can't get onto apple

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't think we ever changed our password

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. I am a senior citizen and do very little with online things

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Would very much like that charge taken of.

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
1/3/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,705
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 7 months ago
I want the easiest way to get that charge (which I didn't make )taken off of my credit card
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

This is the easiest way. LINK

Ask Your Own Mac Question
Customer reply replied 7 months ago
What is LINK?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,705
2,705 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
It's showing that I need to activate, I can't remember what
It's showing that I need to activate, I can't remember what the password ***** email to do this … read more
Justin Johnson
Justin Johnson
Mac Genius
2,705 satisfied customers
I forgot my Apple ID and pin number when trying to set up a
I forgot my Apple ID and pin number when trying to set up a new device. I made so many entryway that I'm now blocked. The codes they send me to open take me to a credit card site and my debit card was… read more
Justin Johnson
Justin Johnson
Mac Genius
2,705 satisfied customers
I can't remember my ID or my password for my phone because I
I can't remember my ID or my password ***** my phone because I don't use it very often … read more
Fran
Fran
IT Consultant
Associate Degree
204 satisfied customers
I cannot remember my apple id or password-I want to upgrade
I cannot remember my apple id or password-I want to upgrade my apple phone but need above info to move all my data from old to new-thanks in advance-Sue ***@******.*** … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My mother who is senior can't render my mother who is a
My mother who is senior can't render my mother who is a senior did not update her iPad mini and it locked her out. To make matters worse she can't remember her email but thinks she remembers her passw… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
After many years of trouble free ownership our iPad has gone
After many years of trouble free ownership our iPad has gone haywire. It takes great difficulty in opening the device which then talks back revery action taken and requires reactivation. Action on thi… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I just can't figure out my last password! I have had a head
I just can't figure out my last password! I have had a head injury and have a really hard time remembering my passwords need some help please!Keile Proffitt … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Every time I click on firefox icon to get to intrnet I get
every time I click on firefox icon to get to intrnet I get message that firefox is already running and needs to close so I do that and I can't get around it and onto the website such as aol mail … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Forgot my passcode to my apple ipad. Don't remember
Forgot my passcode to my apple ipad JA: When did you last change your password ***** Apple ID? Customer: Don't remember JA: Did you try resetting through Apple's online account reset tool? Customer: N… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have been trying to sign in to my account,I enter all of
I have been trying to sign in to my account,I enter all of the information on my card but each time(5) they say wrong cc #.They show the last four so I KNOW IT IS THE RIGHT # so what is going on ?????… read more
Justin Johnson
Justin Johnson
Mac Genius
2,705 satisfied customers
I needed to update payment info for my ICloud account but
I needed to update payment info for my ICloud account but could not access my account. So I tried to reset with a new password, thinking that I must have made some kind of mistake, but I can't get "se… read more
Justin Johnson
Justin Johnson
Mac Genius
2,705 satisfied customers
This morning I realized I was billed for something I did not
This morning I realized I was billed for something I did not order. To make a long story short is as connected with supported.com. I was told I was hacked. In trying to fix the problem he said I would… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I forgot my Apple password for my IPhone. Don't remember! It
No - I 'm not sure how this works... (I'm a VERY OLD senior citizen and .... … read more
Justin Johnson
Justin Johnson
Mac Genius
2,705 satisfied customers
I have been having trouble getting a new password for my
I have been having trouble getting a new password ***** my Apple ID. I maybe locked out since I have been trying for a few weeks … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
New IPAD for Christmas. Turned it off last night and it will
Hi! New IPAD for Christmas. Turned it off last night and it will not let me turn it on using my thumbprint until I enter my passcode. Tried a couple different codes, as I can't remember what it was. C… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I haven't used it in a while and the password I tried to use
I haven't used it in a while and the password ***** tried to use did not work.. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,705 satisfied customers
It was fully charged and working and has now gone dead,
It was fully charged and working and has now gone dead … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I mistakenly installed doc to PDF file and want to get
I mistakenly installed doc to PDF file and want to get rid,of it. I have a Mac desk top computer … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x