Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a 2 year old iPhone 6 plus and the primary issue is…

Customer Question
Hi there, I have...

Hi there, I have a 2 year old iPhone 6 plus and the primary issue is GPS, very very poor and seems to be getting worse. Also the battery life seems to be getting shorter, now about 6 hours. Please help!

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

I always have the latest updated, where to I check?

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

With the GPS it has been over a year. I cycle a lot and the app I use for navigation quit totally. Also Apple Maps and Google maps are way off most of the time. Today I'm in Guadalajara and seems to be working better. Yesterday driving here it was terrible.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Looks like version 11.2.1

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
1/3/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,479
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Is the issue on both devices?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My batteries in IPad (6years old) and IPhone 6 deplete
My batteries in IPad (6years old) and IPhone 6 deplete quickly. Need new batteries b … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
Is there still a GPA a Garman GPS app for the iPhone my
Is there still a GPA a Garman GPS app for the iPhone my iPhone was wiped clean and now I cannot find my Garman GPS app and I cannot find a new app to replace it … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I am the own of an Iphone 6s. I recently downloaded the
I am the own of an Iphone 6s. I recently downloaded the latest up (11.4), Since then my battery life is very short. I'd like to get this problem corrected. … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
My iphone has a very short battery life and the device seems
Hi. My iphone has a very short battery life and the device seems to be getting hot quite often … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My wife and I use an iMac that is about 4 years old and we
Hello, My wife and I use an iMac that is about 4 years old and we both have iPhone 5c's that are, of course, very compatible with the iMac. Each iPhone has a total of 5 GB memory and I continuously tr… read more
Cris
Cris
60 satisfied customers
I spoke yesterday to a represtative about the phone battery
I spoke yesterday to a represtative about the phone battery change out. I was given a case number ***** and was told that he would set up an appointment with the nearest Best Buy to have the battery r… read more
Justin Johnson
Justin Johnson
Mac Genius
2,479 satisfied customers
I need to replace the battery in my iphone 6 and I'm 150
I need to replace the battery in my iphone 6 and I'm 150 miles from my nearest Apple Stoe … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Trying to remove applications from watch dock. I try to
Trying to remove applications from watch dock. I try to uninstall from iPhone and the uninstall message comes on but remains stuck for hours. Watch battery life seems to be very short duration. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,479 satisfied customers
IPhone 8 plus, starting to randomly sleep (gear wheel
iPhone 8 plus, starting to randomly sleep (gear wheel appears) then to touch ID … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
GPS on my iPhone is not working properly. I enter address
GPS on my iPhone is not working properly. I enter address into Google Maps, or Apple Maps, it finds my location and prepares a route, but as soon as I start navigation it does not work. My location is… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Hi, I just got the new iPhone 6, and am having some issues
Hi, I just got the new iPhone 6, and am having some issues setting it up. At first I did a restore from my saved iPhone 5 data, but I noticed that my battery life on the new iPhone 6 was terrible, so … read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
since I have uploaded IOS 8.o it seems the battery life has
since I have uploaded IOS 8.o it seems the battery life has been diminished. Yesterday I uploaded the 8.0.2. Did these cause the sudden loss. The phone is just shy of 3 years. I might want to just buy… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Two months ago I bought a used iPhone 3G. It has worked
Two months ago I bought a used iPhone 3G. It has worked perfectly (including normal recharging with either USB or charger). Last night it suddenly stopped charging with either method. After the phone … read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
HI- I have an iphone 3G - 18 months old. Two days ago its battery
HI- I have an iphone 3G - 18 months old. Two days ago its battery ran fine for two days at a time between charges. Yesterday, suddenly, it won't last more than 2 minutes before shutting down. To resta… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
I have purchased 9 ipads for a project which will be used to
I have purchased 9 ipads for a project which will be used to dispatch volunteer drivers getting patients to and from cancer treatment. My question is; what can I do to best keep the Ipads charged whil… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My i-phone battery has started to run out to the red line every
My i-phone battery has started to run out to the red line every day over the last 4-5 days. I hardly use it and don't go online or use apps. it is only a couple of month old. At this rate I will be ha… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Yesterday, while using my ibook, it suddenly and without warning
Yesterday, while using my ibook, it suddenly and without warning just shut down. It was plugged in and had been plugged in for days, but the green light went to orange. When I restarted it, the plug w… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My iphone battery is going dead way to often. I made an appointment
My iphone battery is going dead way to often. I made an appointment at the Apple Store today at Lenox Square in Atlanta, and took it out there, and the woman said she ran a diagnostic on it and said t… read more
David Kirk
David Kirk
Software Engineer
Bachelor\u0027s Degree
300 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x