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I-Pad locked said connect to I-Tunes. How much is this going…

Customer Question
I-Pad locked said connect...

I-Pad locked said connect to I-Tunes

Technician's Assistant: When did you last change your password ***** Apple ID?

How much is this going to cost me? Changed ID couple months ago.

Technician's Assistant: It can cost anywhere from $10 to $100, depending on the type of issue and how much of the Mac Technician's time your question is expected to take (how complex and lengthy an answer you require). Did you try resetting through Apple's online account reset tool?

You have to be able to open it to do that.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes, I do NOT have a lot of monet

Submitted: 6 months ago.Category: Mac
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Answered in 3 minutes by:
1/3/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Do you have a computer you can plug your iPad into?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Awesome. Would rest your iPad remotely?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Awesome. Would reset your iPad remotely?

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Customer reply replied 6 months ago
Was not able to connect to answer you until now. You have already charged my card and I have not even had a chance to talk to you. This is why I am afraid to ask for help. How do I get the download and my IPad working?
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

This process is 100% refundable if unsatisfied. So either way you will either get your money back or leave happy with the answer, ok?

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Customer reply replied 6 months ago
You mean it would cost me, $74 and you have not even been able to try anything? This is a scam isn't it? I cannot afford this kind of fee. Is there anything else I can do without all this cost?
Customer reply replied 6 months ago
We are talking about my Ipad still right? Not my computer.
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

If we were a scam would we offer a 100% satisfaction guarantee?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

1st do you think you are speaking to Apple?

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Customer reply replied 6 months ago
If I do not accept this service, will I still be charged all this money? And, I have had a guarantee before and then had to call in someone to fix my computer so I am leary.
Customer reply replied 6 months ago
Am I speaking to Apple or who?
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

JustAnswer.com we do not hide that fact. It is all over what you are viewing right now.

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Customer reply replied 6 months ago
I guess not. I cannot afford another $39 so I guess I am just up the creek so to speak. I assume the $35 is all that has been charged to my card right?
Thanks anyway. I just will not be able to us my IPad.
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

I am trying to help, but I want to make sure you know this is not Apple. If you are looking for Apple you have not come to the right site. Does that make sense?

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Customer reply replied 6 months ago
Makes sense but I just cannot afford another $39 so thanks anyway. Have a great day
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Would you like a refund for the total?

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Customer reply replied 6 months ago
please!!
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Done.

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Customer reply replied 6 months ago
Thank you and may you have a Blessed Day!
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