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I’m trying to upgrade my life 360. It keeps telling me to…

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I’m trying to upgrade...

I’m trying to upgrade my life 360

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

It keeps telling me to call iTunes its a iPhone 6 s

Submitted: 7 months ago.Category: Mac
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Answered in 3 minutes by:
1/3/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,685
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

This? LINK

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Customer reply replied 7 months ago
Still the same it tells me that I can’t purchase to call itunes
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Typically this is due to the payment method being declined and the error handling just doesn't tell you. I would suggest going to appleid.apple.com and changing your payment method.

Let me know if this does not help because we will need to go another route.

When you are ready please take a moment to rate my service with the stars located on the top right of the question page.

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Customer reply replied 7 months ago
Cancel my services and I want my refund
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Sure thing

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