Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have forgotten my Apple password for my iPad.How do I fix…

Customer Question
I have forgotten my...

I have forgotten my Apple password ***** my iPad.How do I fix this please?

Technician's Assistant: When did you last change your password ***** Apple ID?

I got my iPad about 2 years ago it haven’t been changed since.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I didn’t know how to do that.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Don’t think so.

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
1/3/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 6 months ago
I don’t want to pay 52$ Cdn
Customer reply replied 6 months ago
There must be a different way at no cost to me?
Customer reply replied 6 months ago
Are you working on this?
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Do you believe this is Apple or JustAnswer.com?

Ask Your Own Mac Question
Customer reply replied 6 months ago
I think it’s Apple?
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

This is JustAnswer.com

We are a paid service and we do not hide that at all. It is all over what you are reading right now.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Do you see our logos on just about everything?

Ask Your Own Mac Question
Customer reply replied 6 months ago
Please disregard my request.
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Can do!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have an iPad that I haven't used for several months now I
I have an iPad that I haven't used for several months now I want to use it but I don't know the 6 number password. What can I do. Is it possible to erase everything except pictures and start? … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,181 satisfied customers
I have forgotten my password for apple I/d. I haven't
I have forgotten my password ***** apple I/d JA: When did you last change your password ***** Apple ID? Customer: I haven't changed it JA: Did you try resetting through Apple's online account reset to… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I'm trying to buy a new iPhone and get everything set up but
I'm trying to buy a new iPhone and get everything set up but I haven't used my password ***** so long I've forgotten it. I don't live in the town where the store is located so I'm trying to get a new … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I'm having a problem with my Apple iPad air2 when I got it 4
I'm having a problem with my Apple iPad air2 when I got it 4 years ago my email was with hotmail so my Apple ID account was created with that email.2 years ago I changed my email to Outlook.Everything… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My sweetheart passed away a year and a half ago, she had an
My sweetheart passed away a year and a half ago, she had an iPad I didn't no her pass words so am not able to use it. Is there a way to get it so it can be used. Thank you … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I was not sure if my Apple ID was my work or home email
I was not sure if my Apple ID was my work or home email address as it has been a LONG time since I signed in. I guessed home email but it was incorrect so tried work email which was correct. However w… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I have forgotten my password for my iPad. I also do not have
I have forgotten my password ***** my iPad. I also do not have a serial number for it can you help? … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
729 satisfied customers
Dad has an iPad and has lost his password. I don't know it
Dad has an iPad and has lost his password. I don't know it either. I've tried several things, the iPad now says go to iTunes. What do I do? … read more
Cris
Cris
60 satisfied customers
I haven't use this iPad in a time and I don't remember the
I haven't use this iPad in a long time and I don't remember the email address or the password … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I just received notification that my FaceTime and my Apple
I just received notification that my FaceTime and my Apple ID were being used by a new iPhone? I do not have a new iPone … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I need to retrieve my Apple password. I have forgotten it. I
I need to retrieve my Apple password. I have forgotten it. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I already explained this and gave my credit card info but
I already explained this and gave my credit card info but didn't get an answer. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
It started becous my phone isn't working. I know my Apple ID
It started becous my phone isn't working. I know my Apple ID but I don't know the password. I tried to change iapple I'd on my I pad and noe Thad's screwed up. … read more
George Sibiya
George Sibiya
PhD
309 satisfied customers
Trying to open an app on my iPad @nd wa# required to enter
Trying to open an app on my iPad @nd wa# ***** to enter my Apple ID and password ***** I did. A message came up saying it was unverifie$. I know I entered it properly. What's up. By the way ever since… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I purchased an iPad 9;7 & I have an iPhone 6 or 6s (not
I purchased an iPad 9;7 & I have an iPhone 6 or 6s (not sure). I have been told I don't need a personal hotspot but the hotspot on my phone keeps searching. Several people I know have an iPhone & they… read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
I can't get into the app or bookstore. My email comes up but
I can't get into the app or bookstore. My email comes up but when I put my password ***** nothing happens. The pop up is new. I haven't been able to get in since it has changed … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Activation lock is on. I don't know I tried a few days ago
I don't know I tried a few days ago but it didn't work … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
IPad 2 forgot the password. Connected it to computer and
iPad 2 forgot the password. Connected it to computer and iTunes can't access it because I can't open it to allow access. Tried hard reset, still not happening. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x