Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Need my forgotten password. Not sure of.

Customer Question
Need my forgotten password ...

Need my forgotten password

Technician's Assistant: When did you last change your password ***** Apple ID?

Not sure of

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Customer:***@******.***

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
1/3/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Go to iforgot.apple.com and reset your password. Once done you should be able to sign in.

Please let me know if that is not the case.

Please take a moment to rate my service with the stars located on the top right of the question page.

Can't find it? Here’s How.

Ask Your Own Mac Question
Customer reply replied 6 months ago
Is my new password ***** ?
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

I am not sure, did you follow the guide to reset the password?

Ask Your Own Mac Question
Customer reply replied 6 months ago
THANKYOU! I think I got it !
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Please take a moment to rate my service with the stars located on the top right of the question page.

Can't find it? Here’s How.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
2,492 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I forgot my pass word for iPhone 6. I have no idea.
I forgot my pass word for iPhone 6 JA: When did you last change your password ***** Apple ID? Customer: I have no idea JA: Did you try resetting through Apple's online account reset tool? Customer: ??… read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
18 satisfied customers
Need activation help. I pad don't know os. Just today -
Just today - never before tried original ID & password - doesn't work … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Change password. Several months ago. I don't understand the
change password JA: When did you last change your password ***** Apple ID? Customer: several months ago JA: Did you try resetting through Apple's online account reset tool? Customer: i don't understan… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,170 satisfied customers
I have simply forgotten my user password. Iphone and iPad.
I tried to download a app from App Store and realized I had wrong password … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
700 satisfied customers
I have forgotten my password. From original date tried to
I have forgotten my password JA: When did you last change your password ***** Apple ID? Customer: from original date tried to rest yesterday JA: Did you try resetting through Apple's online account re… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I don't know how to reset my Apple ID pass word I have
I don't know how to reset my Apple ID pass word I have forgotten it … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
Trying to set up a new replacement ipad but i've forgotten
trying to set up a new replacement ipad but i've forgotten the password ***** my apple ID. Can I retrieve my password ***** set up a new one? … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
I've forgotten my password. My iPhone. I don't know what you
I've forgotten my password JA: What device or product does this involve? Customer: My iPhone JA: What Operating System (OS) are you running on your iPhone? Customer: I don't know what you mean JA: How… read more
Jon
Jon
Bachelors Degree
701 satisfied customers
I have forgotten my apple password. What do I need to do to
What do I need to do to get a new password ***** my iPad? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
IPad password and username forgotten. Neither of those.
iPad password ***** username forgotten. JA: When did you last change your password ***** Apple ID? Customer: Neither of those JA: Did you try resetting through Apple's online account reset tool? Custo… read more
Jon
Jon
Bachelors Degree
701 satisfied customers
I need to reset my I.d. and password. Can't remember
Can't remember password ***** recent but the I.d. Not sure. … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
Having trouble setting up my wife's iPad with her login.
Having trouble setting up my wife's iPad with her login … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
I have forgotten my password. Apple ipad. Not sure sorry.
Have tried several passwords and was directed to this page … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I am in hospital and have forgotten the password to my iPad
I am in hospital and have forgotten the password ***** my iPad Pro. What can I do? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I want to add an app to my iPhone and have forgotten my
I want to add an app to my iPhone and have forgotten my username and password. I beleive the username is***@******.*** … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have forgotten my passcode/password to my I Pad. Thanks
i have forgotten my passcode/password ***** my I Pad … read more
Cris
Cris
60 satisfied customers
My son has forgotten the password for hid ipad, Several
My son has forgotten the password ***** hid ipad JA: When did you last reset your username and password? Customer: Several months ago JA: Have you installed any updates recently? Customer: Not for a w… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My ipod is asking for password ( 4 digit numeric) after
my ipod is asking for password ( 4 digit numeric) after turning on the machine. Trying to put in passport im pretty sure it wont take it. No opportunity to request forgotten password. … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x