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Cant update free games says billing info incorrect no

Customer Question
Cant update free games...

Cant update free games says billing info incorrect no purchases were ever made info is correct even toke snap shot of card

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

IPad Pro

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

A least a month have tried different account cards.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have a iPad not mac

Submitted: 6 months ago.Category: Mac
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Answered in 43 minutes by:
1/3/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,477
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

If you sign into appleid.apple.com is their card info there?

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