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I am trying to clear up a locked apple i tunes Case #

Customer Question
I am trying to...

I am trying to clear up a locked apple i tunes Case # *****

Technician's Assistant: When did you last change your password ***** Apple ID?

Apple ID has always been***@******.***, and pass word is valid

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I'm Just trying to talk to a real person about a charge that i did not authorize. for $339.98 ITunes Store

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

How do I verify that this charge is Fraudulent

Submitted: 6 months ago.Category: Mac
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Customer reply replied 6 months ago
Contact me Via phone, or e-mail in the morning, It is late and I'm going to bed Thank you For Your Help
Paul E. Platis
Answered in 5 hours by:
1/3/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,479
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

To clarify we are not Apple we are JustAnswer.com

Do you know that?

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Customer reply replied 6 months ago
Please Disregard, I will contact apple Directly, Cancel any and all subscriptions
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

Submitting refund request now.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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