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I recently changed my email and apple ID. Cant coordinate…

Customer Question
I recently changed my...

I recently changed my email and apple ID. Cant coordinate iCloud, apple ID and iTunes. Unable to change iCloud email account. it just says problem with account. Tried google for answers but no help. Suggestions?

Technician's Assistant: When did you last change your password ***** Apple ID?

3-4 days ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I was able to submit new Apple ID, where is the account reset tool?

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just as typed,thanks

Submitted: 6 months ago.Category: Mac
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Answered in 2 hours by:
1/3/2018
Mac Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,383
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 6 months ago

What is the full error message you are getting?

Have you tried resetting the account at https://iforgot.apple.com/password/verify/appleid ?

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Customer reply replied 6 months ago
Fix most issues just need to setup outlook on apple mail, can’t reset password ***** outlook website?
Customer reply replied 6 months ago
No since contacting you I’m unable to add outlook because of forgotten password ***** their website
Mac Support Specialist: Pete, Computer Engineer replied 6 months ago

What is the EXACT error message you are getting, please?

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