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I cannot log into my MacBook Air with my password. I tried…

Customer Question
I cannot log into...

I cannot log into my MacBook Air with my password. I tried resetting it but I just get an error message.

Technician's Assistant: When did you last change your password ***** Apple ID?

Maybe a month ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I’m not sure how to do that.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am very frustrated right now

Submitted: 6 months ago.Category: Mac
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Customer reply replied 6 months ago
I have to work tomorrow at 10am Arizona time. I don't know if you can help me.
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
Please cancel this order. Thank you.
Answered in 5 hours by:
1/3/2018
Mac Support Specialist: syseng, Systems Engineer replied 6 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,838
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

If you still need assistance just let me know.

Thanks.

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Mike, Mac Medic
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