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Just bought a new ipad. Along with it my iphone and my

Customer Question
Just bought a new...

Just bought a new ipad. Along with it my iphone and my dsektop will not let me in to the apps store. This has happened before.

Technician's Assistant: What Operating System (OS) are you running on your iPad?

I don't know

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

It's not only my Ipad. It's been doing it on my phonetoo.

Submitted: 6 months ago.Category: Mac
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Answered in 4 minutes by:
1/3/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

It sounds like you need to reset your password.

Go to iforgot.apple.com and reset your password. Once done you should be able to sign in.

Please let me know if that is not the case.

Please take a moment to rate my service with the stars located on the top right of the question page.

Can't find it? Here’s How.

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Mac Support Specialist: carlo-cssm,
 replied 6 months ago
carlo-cssm
Category: Mac
Satisfied Customers: 0
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We received your customer service inquiry, however, we are unable to respond to you because we do not have your email address.
Please contact customer support at***@******.*** and provide us with your email address and a link to this question page so that we can help you. (paste the question link into the response).
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The JustAnswer Customer Support Team.
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