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I got an e-mail saying there was a purchase and they locked…

Customer Question
I got an e-mail...

I got an e-mail saying there was a purchase and they locked my account. I didn’t make a purchase and want my account activated.

Technician's Assistant: When did you last change your password ***** Apple ID?

1 minute

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Maybe a couple of months agp

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Nope. Want the charge cancelled and my accoint activated

Submitted: 4 months ago.Category: Mac
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Answered in 14 minutes by:
1/3/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,096
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

You can activate your account by resetting your password ***** this guide.

Go to iforgot.apple.com and reset your password. Once done you should be able to sign in.

Please let me know if that is not the case.

Please take a moment to rate my service with the stars located on the top right of the question page.

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Customer reply replied 4 months ago
I did as he suggested. Hope it works. I’m confident
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago

When you are ready please take a moment to rate my service with the stars located on the top right of the question page.

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Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,096
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Experience: Training and Development at Scientifically Speaking

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