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I need to talk to someone about some unauthorized itunes…

Customer Question
I need to talk...

I need to talk to someone about some unauthorized itunes that are being debited from an account

Technician's Assistant: When did you last update iTunes?

This is my disabled son's account. I have all of his information. I spoke to someone from your company a few months ago, and they assured me tere would be no further charges. My son did not authorize these charges.

Technician's Assistant: What have you tried so far with your iTunes?

We just came from our bank as I was going to request a new dedit card for David so te tha

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

The charges would stop. i told them I was going to contact you about reversing all of these charges. Someone has David's information on his debit card

Submitted: 6 months ago.Category: Mac
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1/2/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,494
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

This should help you out. LINK

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