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Need to verify or reset my password. Not sure I have an

Customer Question
Need to verify or...

Need to verify or reset my password

Technician's Assistant: When did you last change your password ***** Apple ID?

Not sure I have an Apple ID - not sure if it is correct and not sure if the password ***** have is correct

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No - where do I find that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Then I have to sink my old phone info to my new phone

Submitted: 6 months ago.Category: Mac
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Answered in 8 minutes by:
1/2/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available. Your Apple ID is normally your email address which is associated with apple.

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Customer reply replied 6 months ago
Am on the phone with someone now.
Thank you. I will continue with the call
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

I understand, You can reach us back later when you are free.

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Customer reply replied 6 months ago
Thank you-hope this will take care of my issue
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

You are right

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