Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Have new iPad Pro 12.9 and old iPad. I had a yahoo email and…

Customer Question
Have new iPad Pro...

Have new iPad Pro 12.9 and old iPad. I had a yahoo email and it was hacked so I don't have access to that email. Everything Apple is attached to that ID. I thought I changed be Apple ID, but when I started setting up the new iPad, it asked for my login with my Apple ID from the yahoo account. It would be much better if I can talk to someone about this on the phone because I am not really computer literate.

Technician's Assistant: When did you last change your password ***** Apple ID?

It was a couple of months ago, but it looks like I can only get into the icloud with my old ID.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

If there is any way to contact Yahoo that you computer techs know, it would be great if I could get that email back.

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 hours by:
1/2/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I just received an e-mail saying my apple ID was used in
Hi I just received an e-mail saying my apple ID was used in Pakistan and to check this website to make sure. I just wanted to make sure the e-mail is correct. … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
On my iPad pro a message just popped up -- Your Apple ID is
on my iPad pro a message just popped up -- Your Apple ID is now being used for FaceTime on a new Mac. … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
944 satisfied customers
Why is my iPad requesting me to log into the App Store with
Why is my iPad requesting me to log into the App Store with my old Apple ID? I have verified my new Apple ID yet my iPad is keeping the old one? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a new iPad Pro but my old email address is not
Hi, I have a new iPad Pro but my old email address is not operable any more. How can I get my new email address attached to my iPad? Thanks, ***** ***** at***@******.*** … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
It says I have to activate my iPad. Can not remember iCloud
It says I have to activate my iPad. Can not remember iCloud ID or password … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My brand new iPad Pro key board purchased oct 15 just
my brand new iPad Pro key board purchased oct 15 just stopped working. Need to get replacement. Store all on hold 24 min then call dropped. Can you help me? … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
919 satisfied customers
I thought my iPad Pro got hacked because it is networked
I thought my iPad Pro got hacked because it is networked with a Netgear router. I did a stupid thing and erased all my data without signing out of iCloud first. Now since I used find my phone linked t… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
IPad serviced and am now unable to get back my apps. My
iPad serviced and am now unable to get back my apps . My password ***** not being accepted. I cannot access Facebook or apps. They ask for my iTunes password ***** I believe is the same as my iCloud ,… read more
Justin Johnson
Justin Johnson
Mac Genius
2,720 satisfied customers
I sold my business and the purchaser liked my email address
I sold my business and the purchaser liked my email address and wanted to include it with the sale. I was able to get the old email off the computer and changed it to my new one, but I cannot get the … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
My Ipad is disabled. I've tried my icloud Security code and
My Ipad is disabled. I've tried my icloud Security code and password ***** neither work. It says to try again in 15 minutes … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I changed my apple id on apple website, but my MacBook pro
I changed my apple id on apple website, but my MacBook pro still shows the old id, so I cant log out of it because its the old one that I changed, the password ***** not work, nor the old Id exists … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I'm trying to purchase an app for my new iPad Pro 12.9. I
I'm trying to purchase an app for my new iPad Pro 12.9. I keep getting "verification failed" message after adding my apple id. I have several other iPads and an iPhone 7. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I just bought a brand new iPad but when trying to set it up
Hi :) So I just bought a brand new iPad but when trying to set it up in the store I wasn't able to ;(. I had to get rid of an old email address because it got hacked a while ago and that was the email… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Have a new iPad. Can't locate Photo Manager Pro content (
Have a new iPad. Can't locate Photo Manager Pro content ( from my old iPad), on iCloud to transfer to my new iPad. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Can I get your opinion on the IPAD pro. Is it better to buy
Can I get your opinion on the IPAD pro. Is it better to buy it at Apple Store or at ATand T store (since I have a t and t service. ) and do you think iPad pro is the best tablet?? I'd use it to watch … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I am trying to simplify but need help. My kids have ipod touches
I am trying to simplify but need help. My kids have ipod touches that were all set up using an old email as my itunes account ID. I got my husband an Ipad 2 in June and had a separate itunes account I… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
I am trying to get my yahoo email to sync with iCloud. At
I am trying to get my yahoo email to sync with iCloud. At this time, I am not receiving any of my emails. I have set up iCloud on my computer, iPad, and iPhone. I am not receiving any of my emails, ev… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
I have a MobileMe account which I know will expire in June
I have a MobileMe account which I know will expire in June 2012. I have used that account to buy apps via iTunes Store for iPad 2 and iPodTouch until the iOS 5 upgrade a couple of weeks ago. Until 2 w… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x