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Macbook air keyboard does not type any numbers. Don't know,
noticed today. shut down and restarted, same problem. looked online and saw suggestion to press control option p and r together and then restart, but no change. now locked out because initial password ***** numbers in it and can't get past that … read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,894 satisfied customers
I have a problem with saving a document done in Word, on my
I have a problem with saving a document done in Word, on my Macbook. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
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I need to change my password and having trouble. Macbook
I tried to reset from an email to my husbands computer, but obviously did not do it correctly … read more
Josh
Josh
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Associate Degree
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Every once in a while my MacBook air makes a loud plong
Every once in a while my MacBook air makes a loud plong sound like an alarm or warning, but I don't know what it is. Any ideas? … read more
Richard
Richard
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I locked myself out of my MacBook pro. And forgot the
I locked myself out of my MacBook pro. And forgot the password. Tried the recovery by pressing cmd+r and got into utilities and password ***** screen but it said something about not having configured … read more
Justin Johnson
Justin Johnson
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Not able to access my iMac running macos high sierra I
Not able to access my iMac running macos high sierra I trired the cmd r to restore to factory settings tried Time Machine backup but it doesn't access the backups tried installation of macOS High Sier… read more
Justin Johnson
Justin Johnson
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I'm struggling to start my Mac book pro. Not sure. 5 yrs
I'm struggling to start my Mac book pro JA: What Operating System (OS) are you running on your Macbook? Customer: Not sure JA: When did you purchase your Macbook? What troubleshooting have you tried? … read more
Ashik
Ashik
Master's Degree
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I'm about to replace my internal hard drive on my Mac based
Hey Ashik - I'm about to replace my internal hard drive on my Mac based on your recommendations last week. Couple questions first:This is the drive I'm planning to install: https://amazon.com/gp/produ… read more
Ashik
Ashik
Master's Degree
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I have a large Word document open, which has many edits I'm
I have a large Word document open, which has many edits I'm reviewing. The spinning wheel keeps shutting me down. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,894 satisfied customers
I have inserted a new ssd drive, because the old one died
I have inserted a new ssd drive, because the old one died completely. I am now unable to install Sierra (or anything else on it. And it won't repair in disk utility. 😭 … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a MacBook Pro which is old, yikes. I need to update
Hi Mike, I have a MacBook Pro which is old, yikes. I need to update the operating system to support Safari so I can transfer files via iCloud. … read more
Ashik
Ashik
Master's Degree
9,464 satisfied customers
I've never used this site before. So far I'm impressed that
Hi! I've never used this site before. So far I'm impressed that a chat window popped up within 0.5 second! I have a Macbook Air, 13", mid-2011 model. I'm trying to upgrade to OS Sierra. I believe the … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My Macbook Air (circa 2015 and running OS X Yosemite 10.10.5
My Macbook Air (circa 2015 and running OS X Yosemite 10.10.5 ) all of a sudden started typing all caps. Cycling the caps lock and shift buttons has no effect (the caps lock light seems work normally).… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
The question s appearing and it didn't start up. Ru capita.
The question mark s appearing and it didn't start up … read more
Ashik
Ashik
Master's Degree
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, I've a MBP which has a bad startup disk and wont boot.
Hi, I've a MBP which has a bad startup disk and wont boot. The catalog file has lots of missing thread records for instance. DiskWarrior can write a new file but the drive is locked. FileVault is not … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Hi Mike I have the same problem with a MacBook as in a white
Hi Mike I have the same problem with a MacBook as in a white screen have tried all the suggestions and when I held down the C key and turned it on a folder with a ? Mark appeared in the middle of the … read more
Johnny  Mack
Johnny Mack
Bachelor's Degree
1,026 satisfied customers
My IMac starts with the chime as it should, then a grey screen
My IMac starts with the chime as it should, then a grey screen appears with only the cursor visible. I can't get past that. I've tried booting up with the start-up disk and repairing the hard drive, b… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
HI, my macbook air is freezing during startup at the gray screen
HI, my macbook air is freezing during startup at the gray screen with the flashing "?" folder. Any ideas?… read more
Jesse
Jesse
Apple Consultant
Some College
2,163 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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