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I just purchased the excel-etal. I can't get excel to open.

Customer Question
I just purchased the...

I just purchased the excel-etal. I can't get excel to open

Technician's Assistant: When could you last open your Excel?

Couple of weeks back

Technician's Assistant: Did you recently update your software or Operating System (OS)?

Only update is purchasing your product

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No, but thanks

Submitted: 7 months ago.Category: Mac
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1/2/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,696
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

Where did you buy it from?

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Customer reply replied 7 months ago
your web site
Customer reply replied 7 months ago
I just bought your product which I have been using for years and now you want me to pay you AGAIN?
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

This is JustAnswer.com whose website are you talking about?

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