Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am not able to receive email this morning. I can get email…

Customer Question
I am not able...

I am not able to receive email this morning. I can get email on my iphone but not on my MAC computer. This has happened 3 times in the last month.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

My browser is Firefox. My email client is Google. I do have internet connection.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that I know of.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I was able to get my email earlier this morning, but now it is stuck.

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
1/2/2018
Mac Support Specialist: Ashik, Mac Technician replied 6 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,352
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Are you using Apple Mail app to access email?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I'm having problems logging in with my google password. The
I'm having problems logging in with my google password. The message I receive is "the device cannot be found". It's my iPhone Verizon I'm needing for it work with … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,331 satisfied customers
I'm unable to reset my password. Security questions are
I'm unable to reset my password. Security questions are wrong. Never receive email to reset password. ***@******.*** is my sign on … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,331 satisfied customers
I tried to send a email this morning and got message email
I tried to send a email this morning and got message email address or password ***** not match. Reset password ***** got same message????? … read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
I can not get or send emails or texts on my Mac Pro but I
I can not get or send emails or texts on my Mac Pro but I can on my iPad. The same is true of Safari. This problem started this morning. … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I have not received gmail emails since midday yesterday and
I have not received gmail emails since midday yesterday and up until 9:32 this morning. I don't know where to look for them. I just increased my storage from google- and I thought that would allow tho… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Live on Lord Howe Island. No mobile phone access. We r
Live on Lord Howe Island. No mobile phone access. We r unable to access our email as we cannot enter/ find our google code password. We are now unable to access emails on PC, IPad or IPhone … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
Wi-Fi on Mac Mini only works intermittently. Every few
Wi-Fi on Mac Mini only works intermittently. Every few seconds it disconnects and is "looking for networks".… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I can receive emails but am unable to send them except by
I can receive emails but am unable to send them except by using the basic html system. Everything was functioning perfectly until a week ago. What can I do? I am using Mac OSX 10.6.8. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Pearl- I cannot get my aol mail to download on either thru
Pearl- I cannot get my aol mail to download on either thru Firefox or Safari … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Not able to receive mail. Mac. I can get on the internet but
I can get on the internet but no mail has come in the last 24 hours… read more
Moses C
Moses C
Bsc
773 satisfied customers
My iphone is asking me for my password, etc. and I don't
My iphone is asking me for my password, etc. and I don't remember it. Can you help me. My ID is***@******.*** … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,331 satisfied customers
For the last few days you have been telling me that my
For the last few days you have been telling me that my account and /or password ***** compromised. You have been telling me to change it for several days now. I tried to change my password ***** morni… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have received an email and can't read it. It begins
I have received an email and can't read it. It begins text/html;charset=utf.8. I need to be able to print it as it relates to a cruise holiday I am going on.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am not receiving aol emails on my Mac. I have reset the
I am not receiving aol emails on my Mac. I have reset the preferences and the collection repopulates after I restart the Mac, but then it gets stuck again.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
my contacts are going crazy. They went from 500 to 14000! This
my contacts are going crazy. They went from 500 to 14000! This happened last week and I was able to identify the duplicates and then merge and we were all set. Now it happened again and "Sorry, unknow… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I received a email regarding my Student Loan Application and
I received a email regarding my Student Loan Application and in the email it said I needed to click on the link provided to view the documents but when I did I received this message "An Incompatible B… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
I have had the Desktop for Mac for a while on my IMac.. I never
I have had the Desktop for Mac for a while on my IMac.. I never use it. Its hopefless. I access my aol mail through FIrefox. HOwever, I am unable to send photos via email from Iphoto. Certainly not fr… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a MacBook. It was working fine Sunday morning but suddenly
I have a MacBook. It was working fine Sunday morning but suddenly I could not reply to emails or initiate them. This problem continued throughout Monday and this morning. I can receive emails, and I c… read more
Joseph
Joseph
Bachelor\u0027s Degree
39 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x