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We brought a new i phone 8 plus we took the sim card out of
Hello we brought a new i phone 8 plus we took the sim card out of our old i phone 5s they want us to change our email address on the new phone we want to keep the same email address ? … read more
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Pete
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Bachelor's Degree
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Good morning, Mike or Pearl or whomever. Jeffrey Wells here. Bought a brand-new 256K iPhone 8 Plus last night following the theft of my iPhone 6 Plus. It began to populate with apps and photos from th… read more
David
David
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I had to get a new I phone 6 battery and now I need to restore backup thru iTunes and I cant find the proper screen that shows my phone and not just music! … read more
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I was just given a new iphone 7 Plus. I have listened to the
I was just given a new iphone 7 Plus. I have listened to the tutorial, but before that I can't even get into the phone. When I turn the phone on, the key pad is on the screen, but I can't get in to se… read more
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I just bought an iPhone 8 plus 2 months ago but what's
Hi, I just bought an iPhone 8 plus 2 months ago but what's happening is the phone gets switched off automatically and then switches back on after some time Also, ther's some problem with the back came… read more
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Richard
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Karthik
Karthik
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Jeremy K
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bought a I-phone 7- plus & want to get into Itunes and cannot connect how do I go about getting into music … read more
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Mike
Mike
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Some college
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I have a vintage mac, an iphone 4s and I just bought a new
I have a vintage mac, an iphone 4s and I just bought a new macbook air. I want to transfer the music from my vintage mac to either my phone or my macbook then sync the phone and macbook together via t… read more
Mike
Mike
Mac Medic
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I have an iphone 3GS, last night it did something very strange,
I have an iphone 3GS, last night it did something very strange, after I set up an alarm a few hours later the screen lit up and the apple logo appeared and once it finished doing whatever it was doing… read more
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Vinod Menon
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Master's Degree
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recently I purchased a i-pad. went to sync it with my iMac
recently I purchased a i-pad. went to sync it with my iMac music, etc. Found out the only music in library was my daughters, mine had disappeared. I still had my old iPhone and tried to sync it into i… read more
Vinod Menon
Vinod Menon
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2,495 satisfied customers
My iphone is still on. Its maybe somewhere. I lost it last
My iphone is still on. It's maybe somewhere. I lost it last night. Is there anyway you can help me find it?… read more
Mike
Mike
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Some college
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Hi, I recently bought a new computer, I have tried to transfer
Hi, I recently bought a new computer, I have tried to transfer my itunes library, i have done this, don't know how, but I pull the library up and the majority of the tunes appear with an ! at the side… read more
Daniel
Daniel
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High School or GED
4,711 satisfied customers
I just bought a shuffle. I have an existing iphone with about
I just bought a shuffle. I have an existing iphone with about 1000 songs on it. When I plugged in my shuffle it randomly started downloading songs from my iphone's itunes library. In attempting to fix… read more
robgranholm
robgranholm
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Bachelor's Degree
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I have an itunes account with a lot of music on it some puchased
I have an itunes account with a lot of music on it some puchased on itunes but a lot from CD's i transfered. When I tried to install the update for my iphone it said there was an error and I needed to… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I would like to have one iTunes account on one computer that
I would like to have one iTunes account on one computer that has EVERY song and EVERY app, etc., etc. on it. When I originally bought an iPhone, I loaded an iTunes account on my work computer. I purch… read more
David Kirk
David Kirk
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Bachelor's Degree
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I just got a new ibook and I have set up the latest version
I just got a new ibook and I have set up the latest version of itunes. But when i hook my iphone up i cant listen to the music on it. All the music shows up but it is grey. It says I need to sync it t… read more
Tom
Tom
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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