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It wants to do things that I don't want it to do! It keeps…

Customer Question
It wants to do...

It wants to do things that I don't want it to do! It keeps updating overnight and now I can't get into it. It wants an id and password ***** I've put in all of the passwords that I have used with Apple and they are not correct. I can't use my phone at all right now.

Technician's Assistant: When did you last change your password ***** Apple ID?

10/27/17

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. It told me to contact this address

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't know

Submitted: 7 months ago.Category: Mac
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1/2/2018
Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago
AnswersByEric
AnswersByEric, Computer Support Specialist
Category: Mac
Satisfied Customers: 5,220
Experience: Over 10 yrs of electronics support and software development.
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Hi! I'm Eric and I will be the expert assisting you today. I'll do all I can to provide you with excellent, 5-Star service. While I take a moment to read over your question, please read the following:

  • Offers you see for Remote Assistance or Phone Calls are not me recommending them, it is this website. I am more than happy to accept your request for one, but you don't have to.
  • Please keep this browser open. If you close it, open your email to find links back to this question.
  • I will keep helping you until you're satisfied, please ask as many follow up questions as you need by replying below.
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Mac Support Specialist: AnswersByEric, Computer Support Specialist replied 7 months ago

Good morning,

After you read my initial response to you above(please do!), reply and let me know if you mean:

  1. You forgot the PIN and you cannot actually enter/use the iPhone and you are locked out
    or
  2. You can use the iPhone, but cannot install or purchase anything because you forgot your Apple ID Password
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