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Ihave this person talking on my iphone and i am on able to…

Customer Question
Ihave this person talking...

Ihave this person talking on my iphone and i am on able to unlocked my iphone because its telling me the my id no recognize my fingerprint

Technician's Assistant: When did you last change your password ***** Apple ID?

I always use the same password ***** get into my iphone, i need to get this person who is talking on phone

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No because i don't rember my apple sign on

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I just need to have this iphone working soon

Submitted: 6 months ago.Category: Mac
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Answered in 27 minutes by:
1/2/2018
Mac Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,335
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 6 months ago

To reset your Apple ID sign-on, please go to:
https://iforgot.apple.com/password/verify/appleid

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Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating.

Pete.

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