Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I am locked out of my apple account. Tonight. Did buty not…

Customer Question
I am locked out...

I am locked out of my apple account

Technician's Assistant: When did you last change your password ***** Apple ID?

Tonight

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Did buty not successfully

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
1/2/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,494
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

For security purposes please respond with the answer to 4 + 3 = ?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Need to have a new Apple ID - said I was locked out of it,
Need to have a new Apple ID - said I was locked out of it … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Forgot my ID and password and am locked out. Just wanted to
Forgot my ID and password ***** am locked out. Just wanted to upload an app. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
My daughters iPad has activation lock and I have no idea
My daughters iPad has activation lock and I have no idea what my Apple ID password ***** ***** due to me not having Apple device for a long time … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
It is locked and we can't remember the old Apple ID to set
It is locked and we can't remember the old Apple ID to set up phone … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
40 satisfied customers
Typed wrong iCloud password more than once and I'm locked
typed wrong iCloud password ***** than once and I'm locked out … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
My Apple ID is my old email address-I'm getting emails on my
My Apple ID is my old email address-I'm getting emails on my IPad but not my phone … read more
Jon
Jon
Bachelors Degree
711 satisfied customers
I am on my daughters phone I have an iPhone and I upgraded
I am on my daughters phone I have an iPhone and I upgraded my iPhone and now my password ***** not work to get in my phone I am locked out I try to use my finger recognition nothing is working timing … read more
Jon
Jon
Bachelors Degree
711 satisfied customers
I am not sure of my apple password? I don't remember ever
I have two iPad minis and and I phone and I am not sure if it is all the same password… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have been locked out of my account and I have lost my
I have been locked out of my account and I have lost my phone and cannot remember my password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have received a notification that my account had been
I have received a notification that my account had been hacked and locked. How do I reset it? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I am trying to reset my password that goes with my Apple ID.
I am trying to reset my password ***** goes with my Apple ID. I asked that directions be sent to my email ~the only email address I have is ****************@icloud.com but I'm not sure where i go to a… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My husband just switched to an Iphone today and he is locked
my husband just switched to an Iphone today and he is locked out . please help … read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
Having problems changing my password on my iPad. Says I am
Having problems changing my password ***** my iPad. Says I am going to get a email to reset my Apple password ***** I did receive a couple but does not seem to work. Have tried this at least 20 times … read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
My iphone locked me out and I cannot get it to connect to
Hi so my iphone locked me out and I cannot get it to connect to itunes … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
Ipod is Activation Locked. can not remember apple ID. is
ipod is Activation Locked. can not remember apple ID. is there a way of retrieving it? … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have a iPhone that I haven't been able to use for along
I have a iPhone that I haven't been able to use for along time because my ex knew the code to get into my phone and changed the email and codes locking me out of my own phone. We are no longer in cont… read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
How can i get past the activation lock? can't remember my
how can i get past the activation lock? can't remember my apple id or password … read more
Justin Johnson
Justin Johnson
Mac Genius
2,494 satisfied customers
I want to create a new apple account, buty it will not accept
I want to create a new apple account, buty it will not accept mt email account. Since it was already in use. I don't have another email account to substitute. What should I do?… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
864 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x