Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I need to reset my Apple ID and password. I'm not sure but…

Customer Question
I need to reset...

I need to reset my Apple ID and password

Technician's Assistant: When did you last change your password ***** Apple ID?

I'm not sure but it has been over six months I know that probably longer

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I didn't

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No thank you

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
1/2/2018
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 7 months ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 41,219
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,
I'm sorry about the issue. What's the make / model of your device?

Does it show a part of an email address?
Please reply at the box below. Thank you,

Ask Your Own Mac Question
Customer reply replied 7 months ago
apple iPhone 6s from Sprint. it shows part of my old phone number
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 7 months ago

On your iPhone, please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears

- Then wait a bit, and let me know what it shows.

Please reply at the box below. Thank you,

Ask Your Own Mac Question
Customer reply replied 7 months ago
it shows the time and date
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 7 months ago

Swipe the screen or press the Home button, then what does it show next?

Ask Your Own Mac Question
Customer reply replied 7 months ago
home screen and apps
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 7 months ago

Now, please go to where you want, where it asks for the Apple ID, then what does it show there?

Ask Your Own Mac Question
Customer reply replied 7 months ago
asks for Apple ID and password
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 7 months ago

When / where does it ask for Apple ID?

Ask Your Own Mac Question
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 7 months ago

Thank you. Do you have any email address?

Do you also have Windows xp, vista, or 7, 8, 10, or Mac computer?
Can you select the option "Don't have an Apple ID or forgot it?"
Please reply at the box below. Thank you,

Ask Your Own Mac Question
Customer reply replied 7 months ago
to all of them - my email is***@******.***
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 7 months ago

What's the make / model of your computer?

Your Apple ID is your @sbcglobal.net email address. Please open your email for a new email message from Apple with the instructions on how to reset your Apple ID password.

Please reply at the box below to continue. Thank you,

Ask Your Own Mac Question
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 7 months ago

How is it going?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I am unable to enable my Apple id. I am on an Apple iPad.
Tried resetting password ***** times to no avail. This has been going on for about a month. … read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I forgot my Apple ID password and I have a new number so I
I forgot my Apple ID password ***** I have a new number so I can't reset it … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My ipad is locked and i can't remember my id or password. My
my ipad is locked and i can't remember my id or password. My email is***@******.*** but I must have changed it and don't remember the original. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I'm trying to download adobe and it wants my apple id and
I'm trying to download adobe and it wants my apple id and password ***** I entered. It says the account is no longer active??? … read more
Moses C
Moses C
Bsc
815 satisfied customers
Problems resetting my password for Apple Mac. Message sent
Problems resetting my password ***** Apple Mac. Message sent to ICloud which I no longer have. Passed 24 hour security test. My apple ID is:***@******.*** … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I need to reset my Apple ID and password. I am not sure
I am not sure probably about six months ago. I need to change it in order to re-download my printer driver … read more
Moses C
Moses C
Bsc
815 satisfied customers
I'm getting a message that my account is disabled and I'm
I'm getting a message that my account is disabled and I'm unable to make any payment … read more
Mr.Med
Mr.Med
1,225 satisfied customers
My apple id has been disabled for over 6 month and i don't
my apple id has been disabled for over 6 month and i don't know why i need help restablishing mi apple id … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I suddenly have a passcode at the startup screen, where none
I suddenly have a passcode at the startup screen, where none previously existed. I deliberately set up the IPad with no passwords for my 87 year old mother, who can\t handle such things. With none of … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
7 months ago I had bad accident with my car and since then I
7 months ago I had bad accident with my car and since then I forgot all my passwords please help me to find out why Nitv***@******.*** password … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I can't recover my apple iTunes password to work. It has
I can't recover my apple iTunes password ***** work … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
It is in activation lock. I have been working with techs at
It is in activation lock. I have been working with techs at Apple and have it in Recovery Mode. Did that once before and they couldn't get me when they said they would call because all they can get is… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Info such as Apple idand phone seems to have been stolen
Info such as Apple idand phone seems to have been stolen from my I pad.I was notified on my iPad that my Apple ID and phone number had been used by an unknown person for I memory and face time on a ne… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I had forgotten my password and had to wait until today to
I had forgotten my password ***** had to wait until today to get help to change PW my ID is***@******.*** I think … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
I have a old phone that I'm trying to give to my child but I
I have a old phone that I'm trying to give to my child but I remember the email or password ***** use to have on it. … read more
Jon
Jon
Bachelors Degree
728 satisfied customers
My phone is locked and my apple ID and password are not
My phone is locked and my apple ID and password ***** not unlocking it. … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I shut my iPhone off and now cant turn it back on requesting
I shut my iPhone off and now cant turn it back on requesting apple id and password ***** am being told one is incorrect I was waiting to talk to a tech but have not yet filled out info for $5.00 fee a… read more
Jon
Jon
Bachelors Degree
728 satisfied customers
I'm have an iMac and a iPad. I just returned from six months
I'm have an iMac and a iPad. I just returned from six months in the hospital. my iPad work fine with my GMAIL connection but my iMac does not. I have reset the password ***** it still does not recogni… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x