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Myu mother in law does not remember her passcode for her…

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Second opinion] myu mother...

Second opinion] myu mother in law does not remember her passcode for her ipad. She has tried several 4 digit #s and the time in between tries has increased significantly. How do were recover the passcode or change it?

Technician's Assistant: When did you last change your password ***** Apple ID?

She got the ipad as a gift and turned it on a year ago. She is older and never uses it. Consequently, she put in a pass code (or someone else opened it for her) and now no one knows the passcode.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No. I dont know anythibng about that

Submitted: 6 months ago.Category: Mac
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Answered in 3 hours by:
1/2/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
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