Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I NEED TO CHANGE MY RESCUE EMAIL AND MY PASSWORD. A TIME AGO…

Customer Question
I NEED TO CHANGE...

I NEED TO CHANGE MY RESCUE EMAIL AND MY PASSWORD

Technician's Assistant: When did you last change your password ***** Apple ID?

A LONG TIME AGO WHEN THEY SAY THEY WILL SEND IT TO MY EMAIL IT GOES TO A RESCUE EMAIL TDHAT NOT MIND

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

YES I DID AND THEY SEND TO A EMAIL I DONT HVE

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 6 hours by:
1/2/2018
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,213
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have forgotten my apple password and unfortunately also my
Good morning. I have forgotten my apple password ***** unfortunately also my icloud password, in the past, I have been able to update my password ***** security questions or by info being sent to my a… read more
Ariel Yuson
Ariel Yuson
Bachelor of Science in Computer Engineering
6 satisfied customers
I do not remember my apple password, nor the answers to my
I do not remember my apple password, nor the answers to my security questions. My email for this account is a pass through account and sends the reset email to junk mail. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Forgot Apple password for iPhone. Years ago. Can't use phone
Forgot Apple password ***** iPhone JA: When did you last change your password ***** Apple ID? Customer: Years ago JA: Did you try resetting through Apple's online account reset tool? Customer: Can't u… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I need to change my credit card. Forgot my ID and password.
I need to change my credit card. Forgot my ID and password. … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
It is locked and no matter what i do it won't let me in, I
it is locked and no matter what i do it won't let me in, I put my email in the one they send me letters etc on and they say that us bit ny email address … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My iPad shut down on its own. When I turned it back on it
My iPad shut down on its own. When I turned it back on it was in Activation Lock. I cannot remember my ID or my Password ***** the iPad. … read more
Micky
Micky
Lead Systems Administrator
High School or GED
99 satisfied customers
Granddaughter has pressed password on my Iphone and I am now
Second opinion] Granddaughter has pressed password ***** my Iphone and I am now locked out. … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
I forgot my apple ID. December 2016. I tried by clicking
i tried by clicking where it said forgot password? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Forgot iTunes password and account is locked after I reset
Forgot iTunes password ***** account is locked after I reset password … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
Not able to make payment with my password. It is accepted
Not able to make payment with my password. It is accepted when just signing in to get free things but will not work for payment. Months ago I did change my password ***** email but iTunes accepted bot… read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
I cannot access any changes because Apple will not accept my
I cannot access any changes because Apple will not accept my mobile number saying it is already taken. … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
I changed my password due to someone trying to hack my
I changed my password ***** to someone trying to hack my account. Now it tells me that is the wrong password. Also I work at a church and somehow my personal email got crossed with the church email. I… read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
I reset my iMacs email settings and changed the password a
I reset my iMacs email settings and changed the password ***** month ago and all was well but now I can only receive but can not send as the send side says my password ***** ***** … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
I cant get in my iphone gmail. I dont remember. I change
yes i change email old apple I.D i dont remember password ***** my long give away mac book it was I.D thomasbarrington45 then … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
Our email address does not allow us to connect to the iCloud
Our email address does not allow us to connect to the iCloud as an Apple ID we recently changed operating systems … read more
Justin Johnson
Justin Johnson
Owner
2,399 satisfied customers
I need to change my security questions I have set up new
I need to change my security questions I have set up new password ***** then security questions not right … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I am locked out of my ipad, but my password hasnt changed,
i am locked out of my ipad, but my password ***** changed … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have many apps associated with an apple ID that I have not
I have many apps associated with an apple ID that I have not had for years. My apps pop up and want the password ***** this email account I can't retrieve it because I no longer have access to the acc… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x