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My phone was locked last year for security reasons I was…

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Second opinion] Hello Technician's...

Second opinion] Hello

Technician's Assistant: Hi. How can I help?

My phone was locked last year for security reasons I was using someone phone and they told me to waist 4 days now I am using my I pod if I can get help

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't ember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I was chatting with Apple Mac agent lastnight

Submitted: 7 months ago.Category: Mac
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Answered in 6 hours by:
1/2/2018
Mac Support Specialist: Josh, Mac Support replied 7 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 22,238
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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