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My phone was locked last year for security reasons I was…

Customer Question
My phone was locked...

My phone was locked last year for security reasons I was using someone phone and they told me to waist 4 days now I am using my I pod if I can get help

Technician's Assistant: When did you last change your password ***** Apple ID?

I don't ember

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I was chatting with Apple Mac agent lastnight

Submitted: 6 months ago.Category: Mac
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Answered in 2 minutes by:
1/1/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 6 months ago
Ok
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me whether your Iphone screen says, Disabled or asking for apple ID Password?

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Customer reply replied 6 months ago
I don't wan be charged 39 dollars I just need that if u unlocked my phone
Customer reply replied 6 months ago
Disabled
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Do you have access to the phone number with ends with ‎(•••) •••-••45?

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Customer reply replied 6 months ago
No I don't have
Customer reply replied 6 months ago
But I am using my iPod now
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Can I have the phone number?

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Customer reply replied 6 months ago
the same phone number I am using for my ipod
Customer reply replied 6 months ago
Did u get my answer
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Can I have the phone number (•••) •••-••45?

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Customer reply replied 6 months ago
Did u get the number
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

I was trying to reset the account but I was getting message stating Status information will be available in 3 days. At that time, we will send instructions to the phone number you provided. I cannot bypass this information. In this case I will opt-out and allow another expert to take over. Other experts will be able to see this question and the conversation which you had with me and they will be providing you a proper solution. Thank you for your patience.

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Customer reply replied 6 months ago
Do I have to wait
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

If you wish you can wait, until the another expert reply with the answer and you will get a email notification.

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Customer reply replied 6 months ago
I can't check my email be out I was using my phone and I can't check my email my computer
Customer reply replied 6 months ago
I don't know how to contact to you
Mac Support Specialist: Josh, Mac Support replied 6 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,926
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Please note: Due to the Holidays, it could take a little bit longer for a response but I will respond back as soon as possible!

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Mac Support Specialist: JJesus Perez Gonzale,
 replied 6 months ago
JJesus Perez Gonzale
Category: Mac
Satisfied Customers: 50
Experience: Level II Technician at 49erShops Inc.
Verified

Hi there, I am happy to continue to assist you where you have left off. Please let me know where you have left off and I will gladly continue to assist you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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