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Problems with I tunes. IPhone 7 plus. Just started they want…

Customer Question
Problems with I tunes ...

Problems with I tunes

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

iPhone 7 plus

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Just started they want a password ***** I've tried all the passwords I use and they aren't right

Submitted: 6 months ago.Category: Mac
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Answered in 5 minutes by:
1/1/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 6 months ago
Hello?
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the exact issue you are facing in the iTunes? Is it not syncing with your iPhone 7 plus?

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Customer reply replied 6 months ago
No I already told you they want a password ***** I don't know it
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Customer reply replied 6 months ago
Where do I find it
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Your Apple ID is normally your email address which is associated with apple.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Do you have any access to the aol account(*****@******.***)? The reason why I am asking is I will send instructions for resetting the apple ID to your email address.

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Customer reply replied 6 months ago
I'm not sure about access
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Can you please give a try to login to the AOL account by click the login link https://mail.aol.com/

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Customer reply replied 6 months ago
Ok I logged in
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

An email has been sent to your email address,***@******.***. Follow the directions in the email to reset your password.

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Customer reply replied 6 months ago
I did reset it
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Now, Please check in your iTunes and login with your new password. Check if the new password ***** or not?

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Customer reply replied 6 months ago
No it does not work
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

What is the error message you are getting?

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Customer reply replied 6 months ago
Your Apple ID or password ***** *****
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

May I know whether you have done with the reset?

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