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My id was blocked due to a forgotten password. I have been…

Customer Question
My id was blocked...

My id was blocked due to a forgotten password. I have been trying since last night to reset it but I keep getting an error message that it can’t connect to I cloud server

Technician's Assistant: When did you last change your password ***** Apple ID?

Maybe 2 weeks ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes through I forgot

Submitted: 6 months ago.Category: Mac
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 21 minutes by:
1/1/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Can I have the trusted phone number which ends ‎(•••) •••-••82?

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Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Please check you phone whether you got any verification code? Can I have that code?

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Customer reply replied 6 months ago
Your Apple ID Verification Code is: 387906
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

When your account is ready for recovery, we will send instructions to +1(###) ###-#### You can check the status of your request at iforgot.apple.com , So you may have to wait for 24 hrs and if you didn't any call from apple, please let me know.

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Customer reply replied 6 months ago
Thank you
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

You are welcome.

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