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I cannot use my iPhone because it keeps asking for my

Customer Question
I cannot use my...

I cannot use my iPhone because it keeps asking for my password ***** I don't remember it. how do I get anew password? it also keeps telling me that birthday is incorrect when I try to answer security questions.

Technician's Assistant: When did you last change your password ***** Apple ID?

I think a week ago.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't think so.

Submitted: 6 months ago.Category: Mac
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Answered in 2 minutes by:
1/1/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the exact error message you are getting in the iPhone, Is it asking for passcode or Apple ID password?

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