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I can not get on to apple music.My password does not work.Mt…

Customer Question
I can not get...

I can not get on to apple music.My password ***** not work.Mt birthday is ***** I need to cancel all identities and passwords and start over.

Technician's Assistant: When did you last change your password ***** Apple ID?

I tried the last couple of days

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes but it said my birthday is *****

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Guess not

Submitted: 6 months ago.Category: Mac
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Answered in 10 minutes by:
1/1/2018
Mac Support Specialist: Pete, Computer Engineer replied 6 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,334
Experience: Over 16 years of computer experience, CISCO certified
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 6 months ago

You will need to enter the same birthdate that you used when you set up the account.

To attempt to recover the Apple account again, go to https://iforgot.apple.com/password/verify/appleid

Try reporting the account as compromised there.

If you are still unable to recover the account then you can set up a new one.

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