Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Need to back up iPhone and The Apple Genius Bar wasn't able…

Customer Question
Need to back up...

Need to back up iPhone and The Apple Genius Bar wasn't able to help and said to call Apple Care

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

6s

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Downloaded the 200gb iCloud and went through the process of backing it up to the cloud three times

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

That apple is replacing my phone once I get it backed up because it has issues

Submitted: 7 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
1/1/2018
Mac Support Specialist: Cris, Mac Specialist replied 7 months ago
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 7,018
Experience: 4 years Mac Specialist, Apple Certified.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Does your phone turn on and boot up?

Ask Your Own Mac Question
Customer reply replied 7 months ago
I don't understand how this works? I've paid for Apple care and would like to talk to someone.
Mac Support Specialist: Cris, Mac Specialist replied 7 months ago

This is not Applecare, you reached JustAnswer.com I am Apple expert that can assist you with your issues/questions.

Let me know if you would like to continue.

Ask Your Own Mac Question
Customer reply replied 7 months ago
Apple care directed me here serious!
Customer reply replied 7 months ago
How do I cancel this account??
Mac Support Specialist: Cris, Mac Specialist replied 7 months ago

Cancelled.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I've received a dozen calls from "Apple Support" asserting
I've received a dozen calls from "Apple Support" asserting that my Icloud account has been breached/ True,and is there a fix? … read more
Mike Taylor
Mike Taylor
44 satisfied customers
My iPhone 6s got smashed. I now have an iPhone 7. I can't
My iPhone 6s got smashed. I now have an iPhone 7. I can't get any music, can't sign into Wi-Fi and can't get any of my pictures. Could I take out the SIM card from my old phone and insert it in this o… read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I updated my iphone 6s tonight and once it updated it then
i updated my iphone 6s tonight and once it updated it then started saying "updating icloud settings" and has been for over 40 minutes.. when will it be done? … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
My iphone 8 which is about two months old won't turnon nor
My iphone 8 which is about two months old won't turnon nor can i charge the battery … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I had to reset my iPhone 6s but have forgotten the apple id
I had to reset my iPhone 6s but have forgotten the apple id and password ***** to set up iCloud. I went to apple and reset my password ***** not recognized on my iPhone … read more
Justin Johnson
Justin Johnson
Owner
2,419 satisfied customers
ITunes downloaded on Nov. 8, 2017 into my desktop computer &
ITunes downloaded on Nov. 8, 2017 into my desktop computer & my old iPhone 6S backed up into the iTunes unable to recognize my new 8+ or either my old 6S when I now connect the phones to iTunes in the… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My husband and I both have iPhones. Mine an iPhone 6s, his
My husband and I both have iPhones. Mine an iPhone 6s, his an iPhone 5s. He did an update the other day, and it asked for the Apple ID. We gave the Apple ID from my iCloud and oh boy! We've been synch… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
From sunny FL. I need help with my Iphone. 1 year old Iphone
Pearl, good morning from sunny FL. I need help with my Iphone … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Iphone 6s has all the memory full and can't even get into
iphone 6s has all the memory full and can't even get into the settings to delete photos. the other issue is we don't have the password ***** the mac.com account … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
I have an iphone 6s and about a month ago, I downloaded an
I have an iphone 6s and about a month ago, I downloaded an app, and afterwards it said my storage was full I deleted a saved movie to make room But the phone started operating slow And eventually shut… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
We carried my wife's new I phone 6s back to the Sprint store
We carried my wife's new I phone 6s back to the Sprint store where purchased on Dec. 2. The phone will not respond to her passcode or finger on the home button. When we have gotten it open, it has not… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I have just bought abn apple iphone 6s. I am upgrading from
I have just bought abn apple iphone 6s. I am upgrading from a 4 Pleas advise proeceure, Peter Mason… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a new IPhone 6s that Verizon activated but I can't
I have a new IPhone 6s that Verizon activated but I can't get to iCloud account on iCloud to finish set up- get the Verification Failed message:error connecting to Apple ID server, all day now and hav… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
What is the point of the Cloud? I recently lost a lot of
What is the point of the Cloud? I recently lost a lot of data, contacts & photos from my iPhone 6, thru my own fault. Thought I could retrieve that data from the Cloud & went to my local Apple store f… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
Last week my calendar on my iPad started replicating my family
Last week my calendar on my iPad started replicating my family and friends birthday (continuously). In addition there was no way for me to stop or delete. I went to the apple Genius Bar and they said … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I am trying to restore a backup to a new phone. I backed up
I am trying to restore a backup to a new phone. I backed up using Imomoo to a local server and the cloud. the phone is asking me to connect to itunes. I have it on my Wi Fi and I have it plugged into … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Hi, please help re iPhone 4 - probs backing up to both PC and
Hi, please help re iPhone 4 - probs backing up to both PC and now iCloud. Phone started acting up and so restored, couldnt use recent backup to replace lost info and images. When I sync to iTunes I ge… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
I reported the following issues to the Genius Bar at the Apple
I reported the following issues to the Genius Bar at the Apple store in Freehold, NJ Sunday 11/20 at 3PM - my name isXXXXX A few day's before my iPhone email starting saying my password XXXXX not corr… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x