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It’s saying I need to enter the Apple ID and password to…

Customer Question
It’s saying I need...

It’s saying I need to enter the Apple ID and password ***** activate the phone but I don’t know it cause I bought it off someone and they can’t remember the password ***** the owner has the find my iPhone linked to it

Technician's Assistant: When did you last change your password ***** Apple ID?

I didn’t change it cause I didn’t set it up someone else did but the don’t know it

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No but when I get on the phone it goes straight to the activation lock screen for me to type in a Apple ID and password ***** I don’t know it since I bought it off someone

Submitted: 7 months ago.Category: Mac
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Answered in 5 minutes by:
1/1/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,700
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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