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Forgot password. Trying to set up ipad to new owner. Bought…

Customer Question
Forgot password. Trying to...

Forgot password. Trying to set up ipad to new owner

Technician's Assistant: When did you last change your password ***** Apple ID?

Bought from someone esle

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I am on activation lockmoage Page

Submitted: 3 months ago.Category: Mac
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Answered in 1 minute by:
1/1/2018
Mac Support Specialist: Josh, Mac Support replied 3 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,672
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Unfortunately, only the previous owner can unlock the iPad. You will need to reach out to that person so they can unlock it for you.

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Customer reply replied 3 months ago
Not able they are deceased
Mac Support Specialist: Josh, Mac Support replied 3 months ago

I am sorry to hear that but there isn't a way around that feature.

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Customer reply replied 3 months ago
No thanks if notnfixabke
Customer reply replied 3 months ago
do I get a refund biw since you couldn't hekp
Customer reply replied 3 months ago
do I get a refund now since you could not do anything for us
Customer reply replied 3 months ago
Hello
Customer reply replied 3 months ago
What happened to you
Customer reply replied 3 months ago
I contacted PayPal you have been reported as fraud. Says refund should be issued
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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
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Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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