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I just bought a program called Embrilliance essentials and I…

Customer Question
Hi there, I just...

Hi there, I just bought a program called Embrilliance essentials and I downloaded it but it will not stay on my mac, it is in finder but it has to be downloaded each time and will not stay open

Technician's Assistant: What Operating System (OS) are you running on your Mac?

High Sierra 10.13.2

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

Since yesterday,

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Can't think of anything

Submitted: 6 months ago.Category: Mac
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Answered in 2 minutes by:
1/1/2018
Mac Support Specialist: Josh, Mac Support replied 6 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,964
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Mac Support Specialist: Josh, Mac Support replied 6 months ago

Click on GO menu at the top of the screen then Applications

Do you see it in there?

Ask Your Own Mac Question
Mac Support Specialist: Josh, Mac Support replied 6 months ago

Click on GO menu at the top of the screen then Applications

Do you see it in there?

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