Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Ipad has an activation lock. I have forgotten an old hotmail…

Customer Question
Ipad has an activation...

Ipad has an activation lock. I have forgotten an old hotmail address and password, therefore unable to unlock ipad. Any suggestions on how I can find this. I have tried everything

Technician's Assistant: When did you last change your password ***** Apple ID?

About 3 months ago. I have tried this

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 22 minutes by:
1/1/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

For security purposes please respond with the answer to 4 + 3 = ?

Ask Your Own Mac Question
Customer reply replied 6 months ago
thanks do not want you to connect remotely. Will try something myself
Mac Support Specialist: Justin Johnson, Mac Genius replied 6 months ago

We don't have to connect remotely.

"If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt."

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I'd temporarily lost my password... which I now have found,
I'd temporarily lost my password... which I now have found, but am locked out. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My ipad is asking for a password and I have tried all of my
My ipad is asking for a password ***** I have tried all of my old passwords.It will not let me log on to it … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I have forgotten my Appleid and passion my iPad have not
I have forgotten my Appleid and passion my iPad have not used in over a year. Is there a way to factory reset it and start over … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
My ipad says activation lock is showing and wants username
My ipad says activation lock is showing and wants username and password. When I enter them it says it's not right and cannot be used to unlock this ipad. I have never been able to use the cloud becaus… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
It says I have to activate my iPad. Can not remember iCloud
It says I have to activate my iPad. Can not remember iCloud ID or password … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have a activation lock on my iPad and it is asking for my
I have a activation lock on my iPad and it is asking for my Apple ID and password.Can you email it to me at kmccart1957.com please. Thanks … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I am unable to unlock the screen on my new IPad after having
I am unable to unlock the screen on my new IPad after having set it up and switching it off … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
My IPad 2 has just been updated and restored to factory
My IPad 2 has just been updated and restored to factory setting. No data on the IPad. However the IPad is still associated with an old Apple ID that I deleted years ago. So when I try to enter the new… read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
A family friend has passed away and my younger brother has
Hi, so a family friend has passed away and my younger brother has been given his old IPad, but we cant unlock/restore factory settins. i have tried following the steps online of plugging into the comp… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I have just tonight gotten an Activation Lock on my iPad, I
I have just tonight gotten an Activation Lock on my iPad … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I need help unlocking my iPhone 6 plus. It says 'this iPhone
I need help unlocking my iPhone 6 plus. It says 'this iPhone is linked to Apple ID. I have my ID number but I have forgotten my password. … read more
Mr.Med
Mr.Med
1,188 satisfied customers
Ir locked itself,and I can't unlock it..i've tried
Ir locked itself,and I can't unlock it..i've tried everything … read more
Jon
Jon
Bachelors Degree
701 satisfied customers
My iPad mini is linked to my old AppleID. I no longer have
Hi, my iPad mini is linked to my old AppleID. I no longer have access to my email that's like to that ID and I can't recall the details of the ID when I've spoken with Apple help line. This is probabl… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
My ipad has locked me out. i need help in the activation to
My ipad has locked me out. i need help in the activation to get into it. i all have an apple macbook and an iPhone. i just reset my apple password ***** nothing seems to work on the old iPad. I have t… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Insidious an iOS update last nite and this morning the iPad
Insidious an iOS update last nite and this morning the iPad is asking for a password. I have never had a password ***** this device ever but I tried my Apple ID password ***** no avail. I literally ca… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My Ipad #2 model,sort of crashed yesterday and ended up
My Ipad #2 model,sort of crashed yesterday and ended up showing me that the Activation lock was engaged and I tried to follow the instruction with my Apple ID and password ***** nothing worked.Please … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Its lock and I can find my icloud cant remember, its ipad
I did try evething I can open my icloud to activat my ipad its lock … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
My Mini Ipad was given to my friend in Vietnam. Last week
My Mini Ipad was given to my friend in Vietnam. Last week one theft entered the home when nobody there and took it away. It contains too many personal important things, including pictures stored in it… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x